It's been my experience that most people create their own circumstances. I create mine by being congenial, polite, and generous. I rarely get bad service. In fact, I would say that 9 out of 10 times I get excellent service. All because I walk in with a smile on my face and a kind word to the server.
I am a people watcher. It's a hobby of mine, as well as coming in handy in my current profession. I watch people in the restaurant or bar to see the interaction between the customers and staff. If there is a constant among people who always seem to get bad service it is this - the customer's attitude. Customers with a poor attitude usually end up getting hellishly bad service. Customers with a good attitude usually end up getting incredibly responsive and courteous service. Indifferent customers get average service.
The opposite is also true. People who talk about getting consistently good service are usually upbeat, positive, and very likeable. They are the people who walk down the street with a pleasant look on their face whistling to themselves and waving at passersby. People who complain about getting consistently poor service are usually bitter, pessimistic, and generally unsociable. They are the kind of people who can effectively suck the life out of everyone in the room just by their mere presence.
Brad
Well said! That is exactly how I feel, too.
Creating your own circumstances is surprisingly easy, yet when I explain it to people it seems to go in one ear and out the other. A big smile and a friendly hello can turn someone's day around. At the very least, it tells a grumpy person that it's not necessary to be rude to you in order to get what they want. I am a business owner, so I use these tactics all the time. They work 95% of the time.
It seems like people with a negative attitude towards others (and about life) think it's an asset. They act like it's empowering or that it's going to get them something. In the end, they receive what they dish out, and the problem compounds. So few of them ever figure it out.