Folks wonder why I always hold a special seething hatred for the State Department. Let's see... Riddled with communists forever. Blatantly anti-American. Regularly screws over the US in treaties and negotiations. Incompetent. Overpaid and over-privileged, except for the poor bastards that actually do the work. Said poor bastards are usually left to die rather than offend host nation countries by implementing practical considerations. Take offense to the notion of providing any timely customer service. Are probably sad that as new technology is purchased because the old crap finally died, it's exceedingly faster.
I do admit, some of what they do isn't their fault. ITAR is properly Congress' cluster. That said, their implementation aren't always the best. Why hire a couple dozen more folks when you can just spend that equivalent of cash on a single mahogany table? Also, move State Department offices out of DC to somewhere more economiocal? lolno, why would we EVER do that?