Yes, because these two recent events are indicative of the quality of the industry as a whole. 
Understood, and agreed. However, the overall experience of flying has been in a constant state of decline for several years. Much of that is not the fault of you pilots, and to a lesser extent the cabin crews. The TSA isn't even the fault of the airlines, but other factors are. I'm "only" 6'-1" tall, which isn't tall by today's standards, and I can't fit in a coach seat with only 31 inches of seat pitch. There was a time when I could request -- and get -- an exit row or a bulkhead row, but now they make that a separate class (coach plus, or something like that, depending on what the airline chooses to call it), and they charge sometimes almost double for the privilege of getting a seat a normal human being can fit in.
Then there's the whole overbooking thing. I won't even start on the disaster I encountered on American on my way to the SHOT Show in January. Weather played a role, but the way American responded to it was not conducive to retaining passenger loyalty. And then they messed up my flight home after SHOT -- and that day was a clear, sunny day.
I've been in the airline business for 21+ years and have never seen an event like these. I have many pilot friends, and they haven't seen these types of events. You know why? Because most people are nice and treat others nicely.
I used to fly a lot on business. I have flown with some cabin grew who were absolutely delightful, but I've also been on flights with cabin crew that made Attila the Hun look like a paragon of decency and diplomacy.
