How exactly does a Puerto Rican work at Taco Bell illegally?
Under the table, IE "untaxed"? She may not have been formally hired, may have been unofficially "subbing" for another worker really of that name, etc...
That said, after a point, do they really need to air all their dirty laundry, like saying that the manager is getting fired as well?
The article kind of makes it sound like she might of been working there illegally with how it mentions that she wasn't even working under her real name.
I took it that, knowing she was being an ahole, gave a false name to try to deflect any complaints. That failed because, well, there were probably only 3 people on shift, the other 2 dudes.
My picture of what happened is that the manager, having previously believed that the workers met the minimum competency requirements, scheduled the crew and went about their day. Not knowing that in a snit or whatever, one of the employees decided to only speak Spanish. The customer reports this to corporate, corporate investigates and finds it credible, the Manager gets roasted and responds by firing the responsible employee. Corporate or the local store reimburses the customer with a $100 gift card and lets her know that the employee was fired. It makes it onto the news, so we can figure that all the other restaurants in the area have been warned.
Now, I consider a $100 gift card to be a generous compensation for her difficulty and as a thank you for reporting a problem that was likely costing them money. Beyond that, firing the employee makes sense, especially if this isn't the first time she's pulled crap. Firing the manager, who might have honestly not known, would be going a bit far. Getting a reprimand is generally a private thing.