So this was an interesting one. I saw a killer Lightning Deal on a mechanical keyboard, so ordered it. Out for delivery on 15DEC. I got the usual Amazon "X stops away" map notification. I was in a pasture and saw the Amazon van drive to the house around 1300. Didn't pay attention, but it was there for the usual amount of time, then drove away.
I walked back to the house and "WTF?" no package anywhere to be found. Check the Amazon app, and the "X stops away" thing says, "The driver has a few more stops to make before you get your package." I'd never seen that particular message, but tracked the truck on and off all the way until around 2100, when I saw it show up stopped at the Amazon distribution building.
For the next two days I got the "your package is on the way but late" message. This morning I finally got the "your package is lost" message. Not that I haven't had one of these "late/lost" things before, but never where the van actually made it to my house for the delivery but then didn't deliver. I'm curious how that happens. I'm kinda thinking maybe the driver accidentally grabbed my box earlier in his route, delivered it to the wrong address along with the packages they ordered, and that person now has a new keyboard that they didn't report to Amazon as misdelivered. Though I would think since the driver has to scan each package, and that is linked to the GPS, that they would know where the package was misdelivered.
One cool thing is that I haven't used the Amazon chat feature in a long while, and it is now primarily an AI (that Amazon refers to as an Amazon rep
). I actually found it much, much more efficient than speaking to a live person. The AI figured out what I was talking about right away, and three clicks and less than a minute after I opened the chat, I had a replacement keyboard on the way.