They now use the quart bottles to fill her Explorer
Yes, I think it's that bloody bulk oil hose and laziness on the part of the Jiffy-Luber . My dad started taking his vehicles in for oil changes a few years ago because he's getting on in years and doesn't want to do them himself anymore. He usually takes his vehicles to Walmart, along with his own oil. That way he knows he's getting his preferred oil as well as the right amount.
As for me, there's been a few times I've taken mine in just because I was busy and lazy. Two of the times I also experienced the "too tight" oil filter when I did my next oil change. One of those times it was on so tight I completely crushed and ripped the filter cannister trying to get it off with a filter wrench (and yes, I had the wrench at the base of the filter). Ended up having to use two pairs of vice grips on what was left of the filter to finally break it loose. What part of "hand tight" don't these guys understand?