is there another program that will sync with the ipod?? as far as i know only itunes can. she had not previously backed up her pics, and it seems the only thing that itunes will allow me to do is reset the factory settings factory, which will erase all data. otherwise, the ipod itself is locked up. i am feeling a little guilty, as she worked all summer to buy this, and she only changed her password to keep daddy from using her games......