To cope with difficulties of a client attaining professional services and act to overcome them, despite that client's blatant stupidity.
New website for the geeks on the board:
http://www.clientcopia.comExample:
http://www.clientcopia.com/quotes.php?id=4891whbinder | posted 11-06-2006 | Number of Votes: 134 | Current Rating: 4.56
I recently set up a database, where each sales rep enters some numbers each week for record keeping. I admit, I don't know what those number represent, but it was a simple data entry program.
Last week their boss came to me with some scribbles on a piece of paper asking me if I could log in and enter one employees data for the week. I assumed the employee was just out and called the numbers in. That's reasonable and took me two minutes.
This week their boss came back with a huge pile of papers with different handwritings on them.
Boss: "I need you to enter everyone's data this week."
Me: "OK, why? Is the computer down?"
Boss: "No, they just aren't allowed to type in their own info anymore."
Me: "Why?"
Boss: "Because there's no accountability. They can lie about the numbers. So they're going to write down their info and you'll type it in."
Me: "So, if I understand you correctly, your assumption is that they can make numbers up with a keyboard, but not with a pen?"
Long pause.
Boss: "Umm.. No.. Nevermind"