Also, I use their VZ Access air card for my laptop when I have no other access available. I do have a complaint with that. I am paying for broadband but the speed is most often far less than that. I believe that has to do with the fact that it is competing with all the cellphones for space on the wireless network. Aside from that I am happy with it.
Check what "connection" you're using (it's shown in the application when you connect). While it's marketed as "broadband", unless you're in an area that supports the EVDO network, you're only going to get the old 1xRTT network, which is closer to ISDN speeds rather than "broadband". EVDO support is still mainly in the larger metro areas. Here in Northern Virginia, I can get EVDO just about anywhere. In Roanoke, Va, the largest city in SW Va, I can't get EVDO, only 1XRTT. They're expanding EVDO access, but it takes time. 1xRTT took a couple years to become commonplace.
FWIW, you're paying less than what the early adopters paid for the slower 1xRTT network. At least the price plans here in NoVa are cheaper...
Chris