Verizon recently bought out Bluegrass Cellular here in Ky. We dropped Verizon when we moved here 8 years ago because Verizon sucked back then. It hasn't improved. After the buy out we got a double bill because Bluegrass never collected the last bill, they cut off our voice mail, stopped all previous bank authorizations, and dropped the designation of administrator of the account. Worst of all, they started doing "upgrades" to the service, all of which suck in my opinion. An upgrade is when they contact a customer and ask, "We have this available, would you like it?" not turning your phone on and finding they have added chat, rearranged your screens and icons, drained your battery with unnecessary crap, and don't ever answer their phones. I have had to go to an office 5 times already to try and get stuff straightened out, and if it is a previous Bluegrass employee, they admit they don't know what or why Verizon is doing what they have. Acquisitions should be planned and executed seamlessly, not inflict as much damage as Verizon has. They are trying to squeeze me into buy a new phone, and they don't have phones in stock to sell. Since my phone has to connect to my hearing aids, they have to prove whatever they are selling will connect, not sell me one of the few they have in stock and make me go through finding out it doesn't work and returning it. What a major PIA this has turned into. I talk, text, and use mapping. That's all a phone has to do. It's a phone for God's sake, not the be all, end all of my daily life.