That is what I hate about big corps. My ISP is a local company. I do pay more for internet service than what I could pay to AT&T, but if I want to talk to the owner of the company, I can do it. I was going to switch to AT&T once, but they messed up my lines so bad trying to transfer me over, I could not get DSL internet service for a week.
sorry, didn't mean to go off on a tangent....