Maybe it's a boomer thing and this is just how the millennials do business? Would this irritate you, or no?
I have a list of projects I want to get done right now and I'm supposed to be retired, so I just picked the ones I want to do and decided to farm out the rest. I was calling for estimates today, and I try to use little local independent guys versus big companies where I can.
Three of them that I called answered their phone as (two of them): "Hello?" and one of them answered, "Hi, this is Joe." Which led me to have to ask, "Uh... is this Podunk Plumbing?" because I wasn't sure I had the right numbers.
It's more an "irritating thing" than an "upset thing", but is it like no longer in style to answer with your business name? Maybe because these guys only have one phone for personal and business use? My electrician is younger though, and always answers with his business name unless the person is in his contact list.
It just is kinda off-putting to me and makes me wonder if they are pros or if it's their freakin' weekend side job and they just have a big internet presence via their splashy web page.
Irritating, or not?