In the interest of more fully answering Monkey's unspoken question: How do I get more sales? I took a look back on my gun parts and accessories buying habits for the last year. Which was 99.5% or so internet based, so that works.
In my life there are three types of Vendors:
1. Trusted/prefered Vendors: These are stores that I actively like doing business with. They have somehow engendered warm fuzzy feelings in my heart and I seek out their stores first when I know I want something.
2. Untrusted Vendors: I don't give a damn if the product is free. You burned me, or pissed me off, and I'm not buying crap from you.
3. Everyone else: Either I haven't purchased anything from you, or I did, and you made no impact on me at all. If it's something I can't get elsewhere or you have a GREAT price, I might give you another shot.
It should be noted that, for me at least, if I find the same product from a #3 vendor and a #1 vendor I will usually pay 20% or $60 or so (depending on total cost of purchase) to support the store I like. Looking back that seems to be my "Great Price" tipping point. Also, the e-mail ads I mentioned in my first post? Only count from category 1 vendors. I am on several mailing lists of category 3 stores and they get ignored unread.
So. How does one get from Category 3 to Category 1?
First: I know or was impressed with the owner operator online. Lensandlaser.com and Primary Arms are the only ones in the gun world, but I have some car parts vendors that hit this. I know them from an active forum presence with friendly, useful posts. That'll usually get me to give their store a shot. Probably not a great return on investment, but on big forums it might work. (arfcom, THR, TFL)
Second: I bought something from them and they gave me great customer service. Unfortunately this almost needs to have something go wrong. If I order something, it ships and I get it? eh. that was supposed to happen. If it goes bad and you are upfront, friendly and helpful, bonus points. But I don't think having all your sales go bad so you can personally be involved is a valid business plan. Examples here would be Primary Arms (again, different purchase), Tactical Ambush (New one, if the product they delivered works), KAK, MAS Defense. These are all sights I've used, they had to contact me for something (or I them) and it went well enough my esteem for them rose in the bargain.
Third: Just be consistently good over several purchases. If I hit the fourth purchase and everything is going well, then odds are good I'm forming a warm fuzzy. Examples: BCM, AIM, Atlantic Firearms, GG&G, Rainer, Spikes, Midwest Industries.
So again. You need to get a couple purchases. I'll give you a shot if you have something I can't find anywhere else. KAK got my first purchase by offering a Sig Brace specific buffer tube, the second by selling a flashcan. Then we had a habit. Consistent inventory of good stuff will work as well. BCM and MI. Not the best prices, but quality stuff that will be there when I want it (panics notwithstanding). LandL hits this well. I'll tend to give stores I see as innovative a shot. Doesn't really help you. And lastly, word of mouth. When I go shopping for a new thing, I read online reviews on it. Mostly forum folks and Youtube reviews. When a bunch of folks are all saying a vendor is GTG, I'll look at their site. (BCM is a prime example of this. Arfcom guys love them) If a bunch of folks say bad stuff, I might look elsewhere (opticsplanet for example) Useful videos sell me as well. Samson Manufacturing sold me a rail over their competitors based on a Youtube video that let me see how it worked. There have been a couple of purchases just straight off of a Google search. (I wanted an Odin Works rail and Google found me one cheap.*) But those rarely get me a vendor I'll repeat with unless it goes bad (see CS method 2)
Summary: At least for me, if you want more than a one off, "what the hell", never repeated purchase you will need some hook. A large forum presence, a YouTube channel with useful vids** ("tabletop" reviews and unboxings are NOT useful), or a rep among forum members as a good place to do business. You can't advertise your cheap prices so relying on a google search won't help. From being on gun boards I get the feeling that a lot of folks shop in a similar fashion to, or even more conservatively than, I do. THR is full of "Has anyone used this Vendor?" threads, and they are usually "No, why risk it?" for a new/small guy, or "Use BCM/Bud's/PSA". I'm not sure if any of that is useful, or just disheartening but it would seem to reinforce what you already know, Google ads aren't worth the money in your market.
* My rail search:
I checked PA and AIM first. They both had the wrong color in stock. So back to Google. I circled what got that store the click (and sale)
**
This is a useful video. 2 min, hits highpoints and low points, does it in a way that shows me someone actually used the product I'm interested in.
This is not. damn near 14 min of jabbering about a scope that he didn't even get on the rifle until most of the way through. He never shot it. WTF ?
I have that scope now. I spent a little time looking to see if the makers of the first vid had a store (they don't) and would have bought from them just because they had a useful video.
ETA: Primary Arms and Ares have also suckered me into unplanned purchases with their Facebook pages.