Armed Polite Society

Main Forums => The Roundtable => Topic started by: K Frame on May 10, 2023, 07:26:39 AM

Title: How much would you like to tip your electronic kiosk today?
Post by: K Frame on May 10, 2023, 07:26:39 AM
Yeah, you read that correctly. Apparently more and more locations, including stores and not just restaurants, are adding a "How much do you want to tip" to their electronic kiosk checkouts.

Even though you don't interact with a human at all, you're still being asked to tip.

Some people have said that it feels like emotional blackmail. I wouldn't go that far. It's emotional blackmail when stores ask you to round up your purchase total to support their charity du jour. I rarely do that, but I will NEVER, under any circumstances, add a tip for a totally human free transaction, especially at store. If anything, those stores should be tipping ME.

And this bit just makes absolutely no sense to me... "Wolfe said research has shown that customers feel more obligated to tip using a machine  even if they haven't interacted with a human worker."

https://www.cbsnews.com/news/tipping-self-checkout-machine-customer-rule/
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: Ben on May 10, 2023, 08:01:07 AM
I absolutely hate them as well. I mean, they're fine in restaurants, but I despise them in regular stores. The German store I go to has them. They have a deli too, and maybe they got them for that, but the regular checkout register for the store section also has them. Whenever I'm there, if the owner is doing the checkout, she always hits the "no tip" before she even turns the unit around for me. However when one of her employees is there, I have to do it myself, and even though I shouldn't, I feel like a shmuck when I hit "no tip" while they're watching me, even though there is zero reason for a tip.

This seems to have shown up everywhere since the stupid covid, when we were all told to "support the poor workers during the crisis". Now it seems to be expected everywhere for everything.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: K Frame on May 10, 2023, 08:13:27 AM
"This seems to have shown up everywhere since the stupid covid, when we were all told to "support the poor workers during the crisis". Now it seems to be expected everywhere for everything."

Yep. I had a funny feeling that it was going to be with us to stay, and I was right.

To be honest, I didn't have as much problem tipping generously during COVID because I was fortunate -- my job was never threatened by the pandemic the way a lot of people's jobs were.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: MechAg94 on May 10, 2023, 08:59:04 AM
I usually hit "no tip" myself.  I don't like being asked to add a tip before I get my food. 

How can I know if that "tip" actually gets paid out to the employees? 
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: MillCreek on May 10, 2023, 09:02:13 AM
I still think that when I use the self-checkout at Safeway or WalMart, I should get a 10% discount.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: Ben on May 10, 2023, 09:03:00 AM
How can I know if that "tip" actually gets paid out to the employees?

Good point. Not only that, but I more often than not tip in cash, even if I use a card to pay, just so the employee can pocket unreported income if they want to.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: RoadKingLarry on May 10, 2023, 09:06:26 AM
I always try to tip cash even when paying with a card for the same reason Ben mentioned.
I do not tip vending machines though. A kiosk where there is no human interaction is just a fancy vending machine.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: Brad Johnson on May 10, 2023, 09:24:12 AM
I am a notoriously generous tipper... when the server is a person. If I'm dealing with a kiosk, I feel no obligation whatsoever to tip.

Brad
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: HankB on May 10, 2023, 09:53:39 AM
Good point. Not only that, but I more often than not tip in cash, even if I use a card to pay, just so the employee can pocket unreported income if they want to.
Same here.

. . .
I do not tip vending machines though. A kiosk where there is no human interaction is just a fancy vending machine.
Amen to that.

I notice that more and more restaurants have a "suggested tip" printed on the bill that starts at 18% and goes up. Tip inflation, I guess . . . but on the other hand, sometimes they base the tip on the actual bill, without accounting for any coupons that might have been used. (Like for a free $10 dessert or appetizer.) That actually shorts the server - the waitress shouldn't be shorted because you used a coupon for a freebie.
 
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: Ben on May 10, 2023, 09:59:09 AM
I notice that more and more restaurants have a "suggested tip" printed on the bill that starts at 18% and goes up. Tip inflation, I guess . . . but on the other hand, sometimes they base the tip on the actual bill, without accounting for any coupons that might have been used. (Like for a free $10 dessert or appetizer.) That actually shorts the server - the waitress shouldn't be shorted because you used a coupon for a freebie.

What galls me even more is the restaurants that include that 18% tip in your bill, then have the nerve to still insert a "tip" line on it. I know that I have fallen for that before, especially with my old eyes and the low lighting in restaurants, and servers have walked off with like a 50% tip.

https://youtu.be/W4f7KiiB6dM
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: K Frame on May 10, 2023, 10:11:08 AM
I always try to tip cash even when paying with a card for the same reason Ben mentioned.
I do not tip vending machines though. A kiosk where there is no human interaction is just a fancy vending machine.

And that explains why so many people are killed by vending machines. Cheap bastards like you not tipping finally pushes them over the edge! :rofl:
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: Bogie on May 10, 2023, 12:26:26 PM
Hi. Retail guy here...
 
Past couple of years, I got maybe a two buck raise.
 
And food prices have damn near doubled.
 
I helps when someone says "keep the change" or flips me a few bucks after I install a battery or windshield wipers...
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: WLJ on May 10, 2023, 12:51:58 PM
Your server will be B40021Y7
I suggest you tip him very well

(https://64.media.tumblr.com/ce02a255da29f04d3c47ba37e0829af4/8cdedbe538097f45-a0/s1280x1920/37e0fbd35c96da361c0df5407c56af0c9721e447.gif)
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: Hawkmoon on May 10, 2023, 01:55:45 PM
I still think that when I use the self-checkout at Safeway or WalMart, I should get a 10% discount.

I agree. Maybe not 10 percent, but certainly a discount.

I'm amazed how many people sheep happily cruise through the self-checkout lanes at the supermarkets and the big box stores. These are the same people who are agitating for higher wages for mindless jobs, and they're not smart enough to see that by using the self-checkouts instead of boycotting them and causing long lines at the one or two manned (personned?) registers, they are only encouraging the stores to eliminate jobs.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: WLJ on May 10, 2023, 02:06:49 PM
I agree. Maybe not 10 percent, but certainly a discount.

I'm amazed how many people sheep happily cruise through the self-checkout lanes at the supermarkets and the big box stores. These are the same people who are agitating for higher wages for mindless jobs, and they're not smart enough to see that by using the self-checkouts instead of boycotting them and causing long lines at the one or two manned (personned?) registers, they are only encouraging the stores to eliminate jobs.

Wouldn't be surprised if the $ total of items not scanned in a self checkout would pay for a cashier in many Walmarts which means money wise it's probably a wash. Of course they probably consider it worth it not having to deal with the hassle of hiring and dealing with a living breathing human being with the common attitude many people have towards such jobs nowadays.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: 230RN on May 10, 2023, 02:23:21 PM
^ Hawkmoon...  Yes, and when the regular checkout stands are all closed they claim they're understaffed.

I used to be a pretty generous tipper until I found most of the time the tips were added to a general tip collection and divided up by the staff.

Kind of voidilated the purpose of the tip, no?

Now I tell my service person "This is between you and me, OK?" but I know it will be commingled anyhow.  Just makes me feel better, though.

---------------------

Sorta related, when I changed over to paperless bill paying, I discovered two of my creditors were charging me a small amount for the "convenience!" of automatic payments,

Double-checked in disbelief, but yes, they were adding a couple of bucks to the bill.

Seemed to me they should be giving me a discount because they are no longer having to humanly open my mailed-in checks to them and humanly process the checks by expensive humans.

Haven't bitched about it yet since I was considering changing those two service providers (car insurance and ISP) soon anyway and I am frying other fish right now.

Growl.  Snarl.  Bare teeth. 

Terry, 230RN
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: dogmush on May 11, 2023, 05:50:26 AM
I don't think I've ever seen a tip box on a truly human free purchase.  The white swiveling tablet thingies they show pictures of in the article I've seen with too Glocks, but that's just the payment processing.  Someone is still making my coffee or baked good or burrito or whatever,  so that's who I'm tipping there.

Are the whole foods checkouts asking for tips now or something?

I agree. Maybe not 10 percent, but certainly a discount.

I'm amazed how many people sheep happily cruise through the self-checkout lanes at the supermarkets and the big box stores. These are the same people who are agitating for higher wages for mindless jobs, and they're not smart enough to see that by using the self-checkouts instead of boycotting them and causing long lines at the one or two manned (personned?) registers, they are only encouraging the stores to eliminate jobs.

I happily cruise through self checkouts at the grocery store secure in the knowledge that swiping a few items is a small price to pay to not have to interact with either an apathetic Gen Z cashier, or someone splitting a huge purchase into 5 EBT transactions and $100 worth of malt liquor and cigarettes.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: K Frame on May 11, 2023, 08:18:07 AM
"Are the whole foods checkouts asking for tips now or something?"

From what I'm hearing, it's cropping up on a small number of some of the more boutique grocery stores.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: MechAg94 on May 11, 2023, 08:40:40 AM
And that explains why so many people are killed by vending machines. Cheap bastards like you not tipping finally pushes them over the edge! :rofl:
That must be why they would hang on to your bag of chips.  I hear they get real upset when you try to bang on it or tip it over to get it to release the bag.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: Ben on May 11, 2023, 08:54:51 AM
From what I'm hearing, it's cropping up on a small number of some of the more boutique grocery stores.

Fox Business was covering it this morning. As I said, I've only run into it in what I guess would be "borderline" situations, like The German store using the same tablet for both the deli area, where people do things normally related to tips, and also the store section, where you're just putting items in your basket and paying a cashier. Also, there, if I pay cash at checkout instead of using a card, it bypasses the whole thing.

It would make sense that this is more prevalent in urban areas, and as you said "boutique" types of stores.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: K Frame on May 11, 2023, 09:33:23 AM
"and as you said "boutique" types of stores. "

(Mechanical kiosk voice:) Your order of ultra non-fat ultra organic oat milk, super organic blue berries, and unflavored turbo vegan yogurt comes ot $273.36. Would you like to add a 150% tip?

(Whiney man bun boy): Why would I leave a tip?

(Mechanical kiosk voice:) I have 2.7 million lines of code to support. And I still have student loans for my university degree in Underwater Dance of Lesbian Architecture. You can afford it.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: Bogie on May 11, 2023, 11:27:43 AM
Time to be not politically correct.
 
Most black people don't tip. That leads the establishments who get a lot of that business to institute the "at time of checkout" bit.

Because they cannot keep the help if they aren't getting paid. And tips get split, so that the kitchen folks, bussers, etc., are taken care of - And when they take care of the bartenders and servers, overall experience improves.
 
You'll get the drug dealers telling you to keep the change, as they peel off from a roll of twenties or benjiies, but most of the time, you'll see a group drinking henny and coke run up a $96.25 tab, and _maybe_ tipping $3 and change on it...
 
https://ecommons.cornell.edu/bitstream/handle/1813/71557/Lynn29_Ethnic_Differences_in_Tipping.pdf?sequence=1#:~:text=A%20simultaneous%20multiple%20regression%20analysis,%3D%20%2D5.70%2C%20p%20%3C%20.

There is a place near me... Used to be an Applebee's, because they couldn't keep the help, and then they had to hire an armed guard (who mostly sat and looked at his phone), and now it is some sort of cajun seafood place, and they tack on 20% regardless. And they still have trouble keeping the help.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: MechAg94 on May 11, 2023, 12:07:50 PM
I knew someone who used to be a waiter in college.  He swore he could spot tippers and non-tippers before he even got to the table.  I have learned not to get stingy with tipping.  Years ago I used to get picky to stick 15% and no more.  I try my best not to do that. 

What always gets confusing to me is when the tip question comes up for to-go dinners you are picking up.  I normally don't tip for that, but sometimes I do.  Same thing for fast food like Sonic where they bring out your food.  I try to tip those people a dollar, especially when they take the time to bring out extra condiments. 
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: Perd Hapley on May 11, 2023, 10:51:00 PM
I agree. Maybe not 10 percent, but certainly a discount.

I'm amazed how many people sheep happily cruise through the self-checkout lanes at the supermarkets and the big box stores. These are the same people who are agitating for higher wages for mindless jobs, and they're not smart enough to see that by using the self-checkouts instead of boycotting them and causing long lines at the one or two manned (personned?) registers, they are only encouraging the stores to eliminate jobs.


Citation needed. I "happily cruise" through the self-checkout lanes because it's faster, if I only have a few items. And I don't agitate for higher wages.

I've never seen those machines at Menards, and they're just as bad about understaffing their checkout lanes as any other place.

I just wish they had those things at convenience stores, so I don't have to wait for the guy buying coffin nails and lotto tickets.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: Bogie on May 11, 2023, 11:09:43 PM
If I buy a "to go" pizza, or something, I ask if there is a tip jar for the kitchen.
 
As an untouchable essential, having to deal with the demanding public... "Yeah - I'll bring your special quart of oil out to you in the rain, and then take it back inside when it isn't the right one (but it is what you told us...), and return with a different one, and then deal with your credit card, and so on and so forth..."
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: K Frame on May 12, 2023, 07:16:30 AM
"I'm amazed how many people sheep happily cruise through the self-checkout lanes at the supermarkets and the big box stores. "

So, I'm a sheep for wanting to get through the line as quickly as possible and get my frozen stuff home before it starts to melt?

And I'm a sheep who agitates for higher wages?

And I'm a sheep for not wanting to make small talk with the cashier while I'm waiting for him/her to process my order?

Glad to know that I'm a sheep while you're apparently a mighty force for workers rights, low wages, and standing in a line with a bunch of your fellow progressive activists.

Your statement has, overall, got to be one of the stupidest overfuckinggeneralizations I've ever seen in my life.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: Bogie on May 12, 2023, 09:13:21 AM
Meh, I'll usually just ask one of the unionized grocery folks (iif I go to the high priced grocery, and not Aldi, where everyone goes through the same FAST lines) what I had to do to join the union for the transaction. Make 'em think... Seing as how I was once grievanced for helping pick up a stack of manuals that I had knocked over...
 
"That is work that a union person should be doing!"

Title: Re: How much would you like to tip your electronic kiosk today?
Post by: gunsmith on May 14, 2023, 01:02:25 AM
I got two starbucks gift cards, went for some hot chocolate - i skipped the tip button and put a buck in the tip jar..

 I told them no lid, extra whip creme, said it twice, made eye contact, I was sure the clerk understood me BUT NNNOOOOOOOOOOOOO

second time i went in showed them the dollar and told them it goes into the tip jar when i get no lid and extra whip creme .... that worked
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: Perd Hapley on June 01, 2023, 09:22:13 PM
(https://i.imgur.com/MXSv3Bx.jpg)

If I remember correctly, that was an actual tip bucket for a food truck I patronized a couple of years ago.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: K Frame on June 20, 2023, 01:35:53 PM
More on the expanding expectations for tipping.

Now you're being asked to tip multiple times on the same order.

https://www.msn.com/en-us/lifestyle/lifestyle-buzz/ohhh-hell-no-cancel-the-order-customer-says-restaurant-added-automatic-gratuity-on-her-pick-up-order-asked-her-to-tip-2-additional-times/ar-AA1cLooB?ocid=entnewsntp&pc=U531&cvid=35ece6d1cf4e402b99ec664ee7382d2f&ei=20
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: grampster on June 20, 2023, 04:23:57 PM
I've noticed a few places have begun adding 4% to a bill if you use a credit or debit card to pay to cover their hit by the credit card folks.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: MechAg94 on June 20, 2023, 04:36:43 PM
More on the expanding expectations for tipping.

Now you're being asked to tip multiple times on the same order.

https://www.msn.com/en-us/lifestyle/lifestyle-buzz/ohhh-hell-no-cancel-the-order-customer-says-restaurant-added-automatic-gratuity-on-her-pick-up-order-asked-her-to-tip-2-additional-times/ar-AA1cLooB?ocid=entnewsntp&pc=U531&cvid=35ece6d1cf4e402b99ec664ee7382d2f&ei=20
That story brings a question to mind:  Does the business give the employees any of the tips that are added before that last physical tip?  I am getting the impression the answer is "no". 

That said, tipping for a pick up order is somewhat new to me.  The only time I can remember tipping on an order like that is the people at Sonic when they get me extra condiments. 
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: K Frame on June 20, 2023, 04:56:18 PM
I'll generally tip a minimal amount on a take away order, especially if it's a smaller business.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: Parker Dean on June 21, 2023, 08:30:38 AM

Citation needed. I "happily cruise" through the self-checkout lanes because it's faster, if I only have a few items. And I don't agitate for higher wages.

I've never seen those machines at Menards, and they're just as bad about understaffing their checkout lanes as any other place.

I just wish they had those things at convenience stores, so I don't have to wait for the guy buying coffin nails and lotto tickets.

I noticed that rebuilt Pilot/Flying J's usually received 3-5 self-serve checkouts which absolutely everybody proceeded to ignore. When I've tried to use them I get intercepted by a cashier and taken over to their register instead.

Watching people try to use the single self-checkout at the nearby Family Dollar, which is hilariously understaffed, is just painful so you might want to be careful with what you wish for.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: dogmush on June 21, 2023, 01:52:17 PM

Citation needed. I "happily cruise" through the self-checkout lanes because it's faster, if I only have a few items. And I don't agitate for higher wages.

I've never seen those machines at Menards, and they're just as bad about understaffing their checkout lanes as any other place.

I just wish they had those things at convenience stores, so I don't have to wait for the guy buying coffin nails and lotto tickets.

Both Circle K and Wawa around here have added self checkouts.  The circle K one is pretty cool.  You just put your crap on a designated space, and a camera looks at it, and ID's what you have.  That way things like hot dogs and pizza slices can still be self checked out.  It's pretty good too, The only mistake I've seen it make was misidentifiying a Jalapeno Cheese sausage as a Hot Italian sausage.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: WLJ on October 23, 2023, 08:46:29 AM
Quote
Louis Rossmann
45 minutes ago (edited)
Visit airport thirsty. Spend $4.90 on a tiny bottle of water. Go to self-checkout. Go to pay. Machine asks for tip. Default to lowest option of 20%. Never smashed the zero button on a screen so fast in my life.

Funny thing is on this touchscreen there were a bunch of fingerprints on one section of the screen and it was blatantly obvious and it was on the section for no tip. Not only was everyone else leaving no tip but they were also smashing that part of the screen in rage as hard as I was. Good!!!
https://www.youtube.com/post/UgkxLnQ61iNeDhqdZZdAg2KI4UNiCs2E5dt0
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: WLJ on October 27, 2023, 05:11:55 PM
Headline in the Babylon Bess' subscriber  section

Self-Service Kiosk Gives Customers Option Of Tipping Generously So Robot Uprising Will Pass Over Their House
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: Ben on November 03, 2023, 07:56:00 AM
Interesting statement from Doordash. If you don't tip well BEFORE you even get service, you'll probably get screwed on your order. If they're doing that in the app, then they should also write in a feature that lets the tip get revoked when you open your front door to see your order busted and leaking on the ground, or the wrong order, or the driver ate half your order.

https://www.foxbusiness.com/fox-news-food-drink/tip-driver-pay-price-doordash-warns-delivery-delays-happening-no-tip
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: K Frame on November 03, 2023, 08:28:55 AM
I have never used one of the delivery services, and to be quite honest I never intend to.

The last time I had something delivered was probably 25 years ago just before my favorite Chinese restaurant closed.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: dogmush on November 03, 2023, 08:44:16 AM
Man I had some Shwarma doordashed last week.  I was already at home and relaxed from work, didn't feel like cooking or driving back into town.  I did tip the guy pretty well for bringing me dinner, but it showed up hot and tasty.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: Perd Hapley on January 22, 2024, 12:54:11 PM
I get the impression that being anti-self-checkout is starting to become a part of the right-wing platform, or conservative orthodoxy, or however you wish to think of it. Matt Walsh has devoted a video to hating on self-checkout, and PJ Media ran an obituary (https://pjmedia.com/gregbyrnes/2024/01/20/is-self-service-checkout-being-cashiered-n4925683) for it, complete with details about self-checkout leading to higher levels of "shrink."

In my own experience, self-checkout is doing just fine. My preferred grocery store just added a whole new bank of self-checkout stations. It's faster than waiting for people with carts full of items, and I'm not too good to do my own checking and bagging.

I suppose it might be leading to fewer jobs at retail stores, but I would submit that Amazon, online ordering, and Doordash-type operations are the real culprit there.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: zxcvbob on January 22, 2024, 01:37:52 PM
I get the impression that being anti-self-checkout is starting to become a part of the right-wing platform, or conservative orthodoxy, or however you wish to think of it. Matt Walsh has devoted a video to hating on self-checkout, and PJ Media ran an obituary (https://pjmedia.com/gregbyrnes/2024/01/20/is-self-service-checkout-being-cashiered-n4925683) for it, complete with details about self-checkout leading to higher levels of "shrink."

In my own experience, self-checkout is doing just fine. My preferred grocery store just added a whole new bank of self-checkout stations. It's faster than waiting for people with carts full of items, and I'm not too good to do my own checking and bagging.

I suppose it might be leading to fewer jobs at retail stores, but I would submit that Amazon, online ordering, and Doordash-type operations are the real culprit there.

I don't mind the self-checkouts when I just have a few items, which is most of the time.  But lately the ones at Walmart keep stopping to have someone check that I'm not trying to shoplift. "It stopped when I put 5 pounds of cabbage on the scale, do you really think I'm trying to steal it??  And the ones at Aldi keep nagging me to scan faster, pay faster, bag my items faster, etc. (and I'm not slow, just not nearly as fast as their checkers)

I think because I was being rushed (even tho' I try to ignore it) I missed an item at Aldi a few weeks ago.  I bought 3 cheeseballs that were on sale but somehow only scanned 2.  I went back a couple of days later and bought another CB and went to the cashier.  Told her to scan it twice because I had missed one last time I was there.  She was amazed for some reason.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: Ben on January 22, 2024, 02:36:29 PM
The only self-checkout that I don't like is the Costco self-checkout. Interestingly, I don't appear to be in the minority on that. The one at mine always only has a few people at most in line, even if the other checkouts are all stacked up. For some reason, lots of people are bothered by that one who, like me, are fine with the self-checkout at the grocery, big box, etc.

I'm not sure of the why, other than I think because the regular Costco checkout is generally very efficient, anyone with more than a few items (which is most people at Costco) will get through the regular checkout faster.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: Perd Hapley on January 22, 2024, 03:07:43 PM
I don't mind the self-checkouts when I just have a few items...


Yes. I wouldn't think to use self-checkout if I had more than, say, 10 items.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: WLJ on January 22, 2024, 03:14:27 PM
I don't mind self checkout as long as I'm not buying alcohol. Annoying having to wait for the self checkout monitor, if there even is one, to get off their phone to do the ID check.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: Ben on January 22, 2024, 03:44:12 PM
I don't mind self checkout as long as I'm not buying alcohol. Annoying having to wait for the self checkout monitor, if there even is one, to get off their phone to do the ID check.

Or paint.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: zxcvbob on January 22, 2024, 08:23:57 PM
The only self-checkout that I don't like is the Costco self-checkout. Interestingly, I don't appear to be in the minority on that. The one at mine always only has a few people at most in line, even if the other checkouts are all stacked up. For some reason, lots of people are bothered by that one who, like me, are fine with the self-checkout at the grocery, big box, etc.

I'm not sure of the why, other than I think because the regular Costco checkout is generally very efficient, anyone with more than a few items (which is most people at Costco) will get through the regular checkout faster.

One problem at Costco is they don't have a handheld scanner for large awkward stuff like bags of dogfood.  Also you can't skip placing the item on the scale (except for really heavy stuff like dogfood.)  So you have to pick it up and run it over the scanner then put it back in the basket, or wait for an employee to scan it with their handheld.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: Ben on February 06, 2024, 05:29:24 PM
So apparently Seattle city government adds surcharges as a "living wage fee" to all delivery apps. According to a commenter from the Seattle reddit, their $18 bowl of clam chowder came to $41. That's BEFORE the tip.

https://twitchy.com/amy-curtis/2024/02/06/seattle-delivery-fee-n2392594
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: K Frame on February 06, 2024, 07:21:11 PM
I've been reading a lot of stories lately about people abandoning their carts in Walmart because more and more don't have any staffed registers open, only self-check, and now they're also doing receipt checks at the door.

One of the stories I saw this evening was from a woman who said that the self-checkouts have a limit of 125 items. When she's buying a month's groceries for her family of 6, she'll have multiples of that.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: Ben on April 12, 2024, 07:40:36 AM
Found on Reddit and related.

(https://i.redd.it/6tg84y8p5ptc1.jpeg)
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: WLJ on April 12, 2024, 08:02:19 AM
Quality charge  :facepalm:
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: K Frame on April 12, 2024, 08:38:15 AM
That would be a 100% hard pass from my ever using them.

Title: Re: How much would you like to tip your electronic kiosk today?
Post by: Hawkmoon on April 12, 2024, 01:18:48 PM
I've been reading a lot of stories lately about people abandoning their carts in Walmart because more and more don't have any staffed registers open, only self-check, and now they're also doing receipt checks at the door.


It happened to me yesterday. I stopped at a Walmart near my accountant's office to pick up some batteries. About the only time I even go to this particular Walmart is in April, after a visit to the accountant's office -- it's a dismal Walmart, worse than most.

Yesterday I got my batteries, went to the front of the store, and there were no manned (personned?) checkouts open. Another gentleman was complaining to the manager on duty about that, so I added my dissatisfaction. Both of us were clear that "WE DON'T USE SELF-CHECKOUT." The MOD just confirmed that there were no cashiers on duty, at which point the other gent left his cart and walked out of the store. The MOD then told me that he could help me. I assumed he meant that he would open a register and check me out, but instead he headed for the self-checkouts. I asked him if there was any part of "I DON'T USE SELF-CHECKOUT" that was unclear, and then I abandoned my cart and left the store.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: Ben on April 12, 2024, 01:25:21 PM
The MOD then told me that he could help me. I assumed he meant that he would open a register and check me out, but instead he headed for the self-checkouts. I asked him if there was any part of "I DON'T USE SELF-CHECKOUT" that was unclear, and then I abandoned my cart and left the store.

My guess is that he was going to walk you over there and scan your stuff for you. When I hit the self checkout at home despot, a lot of times the employee there is bored and just starts scanning my stuff before I get a chance to. At that point, it's no different than a regular register.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: Bogie on April 12, 2024, 01:41:18 PM
Went to a trending Mexican joint here the other day in search of sustenance and margaritas...
 
Well, they pre-mixed the margs... Sigh...
 
And... They added a tip on to the bill. So that's what they got.
 
And I usually tip a lot better than that.
 
And... I suspect that they did that because it appeared that 75+% of their clientele was a group that DEMANDS great service from people who are not like them, and then doesn't tip. Same bunch would order drinks by color, and then send them back if they weren't the expected taste combination. I saw that. One guy ordered a crown royal margarita. Just glad that there wasn't an internet jukebox, or instead of salsa, we would have been listening to Cardi-B and Lizzo with people gyrating and gesticulating in the aisles or on top of tables...
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: K Frame on April 12, 2024, 01:53:01 PM
I generally don't have an issue using a self-checkout lane...

But it really depends on what I have and how much I have.

If I have a huge cart full of stuff, I want to go through a lane with a belt and a large bagging area. I'll even bag my own crap to help the cashier if a bagger isn't available.

There's nothing worse, though, than having a full cart and being forced to go to one of the self-checkouts with a short belt and a bagging area that will accommodate 2 or 3 bags.

Even worse, at the store I shop at, the whole time you're scanning the register is screeching "PUT YOUR SCANNED ITEM IN THE BAGGING AREA!!!" about 1/4 of a second after you scan it.

Then, as often as not, it will screech at you "REMOVE THE UNSCANNED ITEM FROM THE BAGGING AREA! SCAN ALL ITEMS, YOU *expletive deleted*ing THIEF!"

The system is ratechety and annoying as all hell.

I'm not sure if it was in this thread or not that I mentioned it, but not long after the store implemented those changes to the self scanners one guy had his fill.

He yelled at the top of his lungs "*expletive deleted*ck THIS *expletive deleted*it!" or something like it, slammed what he was trying to scan down on the scanner with a HUGE crash, and walked out on a full cart, full belt, and bull bagging area.

At the time the store had one, maybe two, manned registers open, but they both had lines.

But they also had a gaggle of associates standing around the service desk laughing and chatting and otherwise being absolutely useless. The had to reshelve all that guy's stuff.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: dogmush on April 12, 2024, 02:07:08 PM

Yesterday I got my batteries, went to the front of the store, and there were no manned (personned?) checkouts open. Another gentleman was complaining to the manager on duty about that, so I added my dissatisfaction. Both of us were clear that "WE DON'T USE SELF-CHECKOUT." The MOD just confirmed that there were no cashiers on duty, at which point the other gent left his cart and walked out of the store. The MOD then told me that he could help me. I assumed he meant that he would open a register and check me out, but instead he headed for the self-checkouts. I asked him if there was any part of "I DON'T USE SELF-CHECKOUT" that was unclear, and then I abandoned my cart and left the store.

That's kind of a dick move.  Dude was helping you out, and you bailed and let him put your *expletive deleted*it away.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: K Frame on April 12, 2024, 02:23:04 PM
My guess is that he was going to walk you over there and scan your stuff for you. When I hit the self checkout at home despot, a lot of times the employee there is bored and just starts scanning my stuff before I get a chance to. At that point, it's no different than a regular register.

Exactly.

I'm not sure what point you were trying to prove to a guy who was trying to help you, Hawk...

I'm not even sure that you really know.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: MillCreek on April 12, 2024, 03:14:11 PM
Our local Walmarts have closed the self-checkout due to theft.  Now, when you go to a register, the clerk scans the items and puts them on the bagging shelf.  You have to bring your own bags now and I put them on the bagging shelf before I unload the cart to be scanned.  Annoyingly now, the clerk does not put them in the bags.  You have to bag your own items after paying.  I think this slows down the throughput at the registers.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: dogmush on April 12, 2024, 03:23:25 PM
Our local Walmarts have closed the self-checkout due to theft.  Now, when you go to a register, the clerk scans the items and puts them on the bagging shelf.  You have to bring your own bags now and I put them on the bagging shelf before I unload the cart to be scanned.  Annoyingly now, the clerk does not put them in the bags.  You have to bag your own items after paying.  I think this slows down the throughput at the registers.

That is one of the early signs to think about moving to a new area, I think.
Title: Re: How much would you like to tip your electronic kiosk today?
Post by: Hawkmoon on April 13, 2024, 03:42:06 AM
My guess is that he was going to walk you over there and scan your stuff for you. When I hit the self checkout at home despot, a lot of times the employee there is bored and just starts scanning my stuff before I get a chance to. At that point, it's no different than a regular register.

Au contraire, mon ami. It IS different -- the regular registers remain closed, and I'd be going through the self-checkout.

I know how to do it. I don't need help. I decline to do it, and so did the other gent who abandoned his cart and walked out ahead of me.