Since I'm dealing with Rock Island Armory/Armscor right now, lack of a web presence really annoys me. For instance, I have to ship my new gun back to them, and they have a list of things they want me to include in the package. They told me over the phone that they want a description of the problem, # of rounds fired, my contact information, etc. But I wasn't able to write it down while I was on the phone with them, so how do I know I haven't forgotten anything? That's the sort of information they could put in an email, or on a web page.
But apparently, their web page has been
this for quite some time now. An Armscor rep used to at least be active on one of the 1911 forums, and answer email, but that doesn't seem to be the case anymore. I had to actually pick up a phone before I could get any response from them.
This doesn't make any sense. Other people are going to be talking about you on the internet. Don't you at least want to put out your own information on your own web site? And don't you want to make sure your site is at the top of the search results? And if your company is successful, you should be able to afford it, right?
Then again, their customers do a pretty good job of doing marketing and advertising for them. Maybe they figure the money is better spent on the customer service department.
