I think the guy with the camera was in on the robbery, or at least was supposed to be. He was running his mouth way too much.
I tend to agree. Besides the, "let him - you can't do anything about it and you have insurance" talk, he also kept asking for a Swifter. Go to the freakin' swifter aisle and get one dude. They're not behind the counter with the over 18 items. Total distraction tactics.
Edit: Oh, it was a swisher, not a swifter, so I guess it WAS behind the counter.