Spirit airlines takes heroic happy ending, turns it into PR disaster

[Manedwolf]

Good one, guys!

Spirit Airlines Tries To Charge Cancellation Fees On Passengers It Put On Flight 1549

Spirit Airlines wants $90 each from Rob and Jeff Kolodjay, two of the passengers in last week's U.S. Airways flight 1549, because they're not using the return leg of their tickets. Rob and Jeff were on flight 1549 in the first place because Spirit canceled their original flight.

    Rob and Jeff Kolodjay were scheduled to fly on Spirit Airlines to a golf vacation with four other friends on Thursday out of LaGuardia in New York City. Their flight got cancelled, and they were rebooked on to US Airways flight 1549.

    When they tried to cancel the return tickets on Spirit they could not use because they never made it to Myrtle Beach, the company representative insisted on charging them a cancellation fee.

http://consumerist.com/5134413/spirit-airlines-tries-to-charge-cancellation-fees-on-passengers-it-put-on-flight-1549

[RevDisk]

Sigh.  And folks say companies have no sense of quality and service these days.

[Standing Wolf]

The socialist approach to business: those who pay never benefit, and those who benefit never pay.

[Boomhauer]

Epic fail. Epic.

[roo_ster]

Oh dear.

[RevDisk]

The socialist approach to business: those who pay never benefit, and those who benefit never pay.

Well, according to Warren Buffet, the commercial aviation industry as a whole has never made money if you deduct the bailouts and corp welfare.  So yea, pretty much the regular airlines do operate under a socialist business strategy.   Don't bother making profits in the long run, just get some cash or sub-market loans from the govt when things get tough.

[Boomhauer]

Well, according to Warren Buffet, the commercial aviation industry as a whole has never made money if you deduct the bailouts and corp welfare.  So yea, pretty much the regular airlines do operate under a socialist business strategy.   Don't bother making profits in the long run, just get some cash or sub-market loans from the govt when things get tough.

Airlines have a screwed up business model, that's for sure...