I had not done business with this company before, but they had a reasonable price on a knife, of which other outlets had none in stock. I paid an extra dollar or two for four-day shipping.
After ordering, I got an email saying 5-7 business days. About three business days later, having received no further info or a tracking number, I sent an email asking for an update. They replied that they expected to receive the knife "hopefully sometime next week." Meaning, they wouldn't even have the knife until six business days out.
And I wonder when they were planning to tell me it was back-ordered.
The next day, I received an email saying they were still waiting for back-ordered items. Oh, OK, so that's when they were going to tell me.
A week after that, they told me they had shipped it. So it arrived about ten business days after the confirmation email was sent. Usually, e-commerce works a whole lot faster than I expect it to, so ten days doesn't seem like a long time to wait. Except that I had paid for faster shipping (which I never do) and they should have been more forth-coming about the thing being back-ordered.
So then I opened the box, and one of the wooden handle scales was very, very noticeably warped away from the liner, and cracked around the screw hole. Worse yet, this knife had the perfect serial number - 0762 - but it was broke.
I asked about returning the knife, and they said, "Please ship the unwanted item back to the address on the invoice. Please return to us in new, unused condition with original packaging, reason for the return and instructions on whether you would like a refund or exchange."
So, yeah, I just paid the postage to ship it back, and they refunded the amount on the invoice.
I blame Monkeyleg. That Indian-hating paleface.