On the mid size and larger front, HP totally dropped the ball. Their multifunction printers are embarrassingly bad. They physically function ok, but the network side of them is stuck in the 90s. We are an HP reseller, but have taken to referring any multifunction needs to our various partners that put out Canons, Sharps, and etc. We have a 3000 series color multifunction in our office and it endures daily threats of violence due to how hard it is to get it to scan something.
The servers used to be on par with IBM. Now they are at the bottom of the pile. Dell has made mistakes, no question there. However, from my experience and in the areas I even give a crap about (servers and workstations which should not be at all confused with the consumer desktop and laptop lines) Dell is far and away better than HP now. So is IBM. I do not have recent experience with the consumer models from any of the vendors and plan to keep it that way.
The only time we will sell an HP server is if the customer asks for it by name or if we need a server right now and have to get it overnighted. When we do this the out of box failure rate is shockingly high. We don't have this problem with Dell or IBM, there is bad hardware from time to time of course but it is by far the exception rather than the rule. When we call either of those companies for support there is minimal run around and somebody takes ownership of the ticket. Dell has their server support in the US while HP has outsourced to Sri Lanka or India. With HP we have to do a lot of bird dogging of our tickets to get resolution with multiple contacts to deal with where with Dell they manage things.
For standalone laser printers we still put out a lot of HP and that is about the only high point in the entire product lineup at this point.
Their partner program has exponentially increased in complexity with different reps for every variation of customer you can think of. Our sales people hate it when they have to spec HP for any sort of school, .gov entity, or a non-profit. The run around trying to get somebody to generate a quote is incredible. This week one sales guy was forwarded 7 times within HP to different staff before he was handled, and this was a $100,000+ order for a school district. HP has a website to configure this stuff but it is unusable far more often than not.
All of this started under her tenure and her organizational changes.