Kind of follows the first rule of tech support. Is it plugged in?
Actually, ethics aside, the shop owner didn't want us to ask that when they called in unless the caller was a distance away. That "service call" was a fairly profitable thing, and opened the door to "Do you want me to check it out as long as I'm here so you don't have to call us again?"
The usual answer was something like, "Well, yes, as long as you're here." So I'd get my portable tube tester out of the truck and run through the tubes. I could usually find a weak one if the set was a little old. (Yes, it was an honest tube tester.) Two that were frequent weakies were the horizontal oscillator/amplifier and the high voltage rectifier (6BQ6 and 1B3, usually), and we could make the customer happy with changing those tubes for them... I had a stock of tubes in the truck, 45 day guarantee.
If the tuner was dirty, I'd suggest either bringing it in, or wait until it crapped out before servicing that. Pain in the patootie cleaning the tuners because you had to re-align them, not a field service operation. I was not allowed to do tuners at the shop anyhow, although I learned how to by watching one of the "real" techs.
If the CRT was a little dim even after cleaning the screen, I'd try to peddle one of those plug-in transformers that boosted the CRT filament voltage a little to enhance the filament emission.
They really liked the result of cleaning the screen... usually they were filthy, and they appreciated the "care" I gave their set. I made a bit of a show over dusting the thing off, including the control knobs with a paint brush.
All in all it made them happy about that "What? Ten bucks just for plugging it in?"
Showmanship pays.
So all in all, service calls were fairly profitable.
Gee, it's kind of fun to remember all that crap, so forgive the ramble.
Heh. And now I'm remembering the early acoustic remote controls... bing... bong. And that my b
rother could whistle the channel changing tones on our set at home.
Terry, 230RN
Edited to change "bother" to "brother." Freudian slip, no doubt. :)