Basically, it looks like they ambushed him, and he calmly tolerated their antics until the whiner tried to enter the "Members Only" elevator. So Crenshaw didn't run away and hide, he just continued on to wherever he was going. If they want to have a real conversation, they could just make an appointment, and leave the video cam outside when they sit down with him.
Their message is, essentially, "We need you to stop thinking for yourself and do what we think you should do. If you don't do that, you're a coward."