Armed Polite Society

Main Forums => The Roundtable => Topic started by: El Tejon on October 22, 2005, 06:41:06 AM

Title: Death of telephone manners
Post by: El Tejon on October 22, 2005, 06:41:06 AM
When did phone manners die?  

My life is talking on the telephone, incessantly.  The earth will crash into the sun if El Tejon does not spend hours a day talking on the phone.  

I receive dozens of voice mails every day.  Why do people not:  1.  identify themselves (I get at least three "it's me, call me" or "you know who this is, call me right away" calls a day), 2.  leave their phone number so I can call them back, 3.  Leave  short messages (I get messages slightly longer than a Russian novel ["and then in 1997 he was mean to the cat. . ."]).

When I was in kindergarten (Westlake elementary, 1975) I remember the teacher bringing out a toy phone and going over how one should behave on the phone.  I even remember filmstrips and a film (with the guy's voice that sounds like he is underwater) on phone behavior.

Is anyone else experiencing this?  

Is voice mail and the "IM culture" to blame for this?  Is it the decline of educational standards?  Is it the lack of decency and courtesy in our society (reflected as well in people's dress and lack of grooming that we have discussed earlier)?  Are George Bush and Haliburton responsible?  Why won't FEMA fix this?
Title: Death of telephone manners
Post by: ...has left the building. on October 22, 2005, 06:54:04 AM
[trash accent]Kirt! Its me! I got in trouble again, call me back at my mom's place![/trash accent] Wink
Title: Death of telephone manners
Post by: Werewolf on October 22, 2005, 07:01:17 AM
People are more self centered today than ever in the history of the good ole US of A. Consequently when they say hey, it's me they truly believe that the addressee will immediately recognize the voice and know who me is.

It's as simple as that.
Title: Death of telephone manners
Post by: Ben on October 22, 2005, 07:32:59 AM
My pet peeve is not necessarily how people behave ON the phone, but rather when they use the phone. When I have meetings with people, my desk phone goes into "do not disturb" mode, and my cell goes to vibrate and is NOT answered while I'm having a face to face meeting with someone.

The number of people I meet with nowadays that stop a face to face meeting to answer a phone call is astounding. Working in the emergency response arena, I cut slack for someone who may need to check caller ID or quickly answer a call in case it is an emergency, but if it's not an emergency, they should respond with a, "I'll call you back", not leave me cooling my heels while they take down a list of groceries they need to get on their way home.

Oh yeah, also people that constantly disrupt multi-participant meetings by not putting their cell on vibrate or "off" and getting up every ten minutes to answer various calls. Either attend the meeting or answer your phone -- make up your mind (and I HATE meetings, but if we all have to sit through it, please -- common courtesy).
Title: Death of telephone manners
Post by: Guest on October 22, 2005, 07:54:40 AM
Kirk,
As others have touched on, Society is in hurry going nowhere.

I too was taught in public elementary school how to use a phone- properly. Born in '55 and we did this in the first grade and continued throughout High School, phone etiquette, thank you notes, and other forms of interacting with others such as handshakes, opning doors for a lady...pulling chair for a lady and holding it, giving a lady / elderly men our seats...etc. Common Courtesy is not taught as it once was.

I do not use  phones as much as I once did. I used to use one  a LOT. I could gauge three things about folks. 1) What decade they were born in. 2) if educated in public school as I was (good), homeschooled ( good) or Private/ Parochial ( good) or 3) Not raised with parenting and educated in a system that put 'quanity' ahead of 'quality'.

One of the reasons I purchased a Caller ID - was to actually 'understand" whom called, the time of call, and return phone number. Sad, really sad.

Worked better than an answering machine...
Title: Death of telephone manners
Post by: spinr on October 22, 2005, 08:23:43 AM
Well, along the same lines...

As a part of my job I get a lot of calls from people wanting phone numbers, addresses, general info, etc.  It never fails that someone will call wanting something and when I get what they ask for and begin to tell them, they'll say... wait, hold on, I have to get a pen/pencil/crayon to write it down.  rolleyes

Why do people do this? angry  It never fails; and they make you wait, sometimes up to a minute, for them to find a writing utensil while you've got other things to work on.

Just a wee bit of common sense is too much ask I guess.
Title: Death of telephone manners
Post by: grampster on October 22, 2005, 08:58:57 AM
I hate those callers with call waiting.  Someone calls me and starts to get into the conversation and then puts me on hold to take another call.  Call waiting is a rudeness device.   I always hang up on them.
Title: Death of telephone manners
Post by: Waitone on October 22, 2005, 10:10:40 AM
I just love the etiquette in fashion today which is if you reach a wrong number you simply hang up.  No muss, no fuss, no "'cuze me", no "Kiss my . . ", no nuthin'.
Title: Death of telephone manners
Post by: bratch on October 22, 2005, 11:22:39 AM
With my friends I often leave the "Call me message" if I leave a message at all.  Alot of it has to do with the caller IDs on cell phones so they already know who called.  If I have a missed call and voice mail I'll usually just call the person back.  The only time I listen to voice mail is if I don't know who it is from.
Title: Death of telephone manners
Post by: DJJ on October 22, 2005, 11:56:02 AM
Quote
As a part of my job I get a lot of calls from people wanting phone numbers, addresses, general info, etc.  It never fails that someone will call wanting something and when I get what they ask for and begin to tell them, they'll say... wait, hold on, I have to get a pen/pencil/crayon to write it down.
I worked summers at a pizza parlor. Invariably, I would answer the phone and ask if I could "take your order", and the caller would turn away from the phone and yell, "What do you guys want?" If we were busy, we were authorized to say, "We're busy right now. Could you call back once you've decided? Thanks." and hang up.
Title: Death of telephone manners
Post by: JAlexander on October 22, 2005, 01:17:22 PM
I've noticed this, too, despite the fact that I try really hard to stay off the phone.  I used to work in software pre-sales and marketing and I hated bugging people (wrong career, huh?), so I did my best to be clear and succint.  Most folks don't bother being brief anymore, much less polite, but my dad was a politician and forever getting calls from his constituents, so if I wasn't polite to anyone who called then my hide was quickly tanned.

I will admit to leaving 'it's me' or 'tag, you're it' messages, but since I only do that to my close friends and have a really distinctive voice, I don't feel too bad.

James
Title: Death of telephone manners
Post by: Agent P on October 22, 2005, 01:45:31 PM
This doesn't really count as bad manners since the person on the phone is calling a friend, but often when I babysit (for one specific family) I'll answer the phone and the mom's friends think I'm her. I get weirded out sometimes, like when one said, "You're alive!" when I answered (the mom hadn't returned her call for a few days b/c she was out of town). So now I answer with a swooping "Hellooo?" or perhaps "Moshi moshi!". At least the caller knows it's someone else!
Title: Death of telephone manners
Post by: Chuck Dye on October 22, 2005, 03:08:04 PM
ALL HOPE ABANDON, YE WHO ENTER HERE!

You have discovered one more area in which parental abdication in child rearing contributes to societal entropy.  Even if you respond with the equivalent of going thermonuclear, you will only cleanse a very small radius.
Title: Death of telephone manners
Post by: brimic on October 22, 2005, 03:09:57 PM
I don't use the phone much, except at work where I use a very curteous "hello, (company name), this is (name), how may I help you?"

At home, I have a bit of an advantage. I have a very hard to pronounce eastern European surname, you know they type where the consenant: vowel ratio seems to be way off, if someone calls and mispronounces my last name, I hang up immediately as they are someone who doesn't know me and about 100% of the time are looking for a donation for something. It may be rude, but I don't like people wasting my time or calling me during the day when I'm sleeping unless its a life or death emergency.
Title: Death of telephone manners
Post by: Tallpine on October 22, 2005, 03:13:30 PM
"Is anyone else experiencing this?"

No, but about the only calls I get are from telemarketers who can't speak english...  Sad

(when I get a little better at it, I'm going to start talking to them in Gaidhlig  Tongue
Title: Death of telephone manners
Post by: Standing Wolf on October 22, 2005, 04:39:22 PM
One of the few side benefits of losing one's hearing is spending very little time on the telephone.
Title: Death of telephone manners
Post by: Guest on October 22, 2005, 07:06:45 PM
A good Doctor friend and shooting pard, wears two hearing aids.

He shared with me once how this is an advantage in some respects. The phone is one as mentioned. The other is these meetings he sometimes has to "make an appearance".

He does not like these people, he does not want to be in attendence, darn sure does not want to converse with anyone. Most know he has two hearing aids.

He takes them out, and can work a room with head nods and smiles. He will spot the good food, that is where he wil be - and not polite to talk with your mouth full anyway.  Smiley
Title: Death of telephone manners
Post by: K Frame on October 22, 2005, 08:14:32 PM
I had a coworker some years ago call me repeatedly and leave cryptic messages on my phone, and on the phone he did NOT sound like he did in person.

He got pissed when I never returned his calls. I had no clue who it was, no name, no number, but he just couldn't figure out why I didn't know who was calling.
Title: Death of telephone manners
Post by: Justin on October 22, 2005, 08:52:55 PM
My job entails calling a lot of clients to harangue them to send artwork.  When I have to leave a message, it goes something like this:

"Hi, this is Justin with XYZ co.  My number is 555-123-4567.  I just needed to get in touch with you regarding the artwork for your ad in ABC publication.  Please give me a call at 555-123-4567."

Short, to the freaking point, and repeats the phone number twice.  

I absolutely *hate it* when people leave long, rambling voicemail messages.  In fact, I'd say it's a pet peeve.  Get to the gorram point and stop using your timeshifting powers to yak at me.
Title: Death of telephone manners
Post by: HForrest on October 22, 2005, 09:16:03 PM
i think u all r ovreacting 2 modrn culture 2day. whenever i talk 2 my mom im all like, frickin mom pick me up some goddamn cheetos, and shes like, ok darling! she knows it me, y dont u know ur clients. U shud kno that I am not sefl centred cuz one time i was like, mom get me ice cream now!!!!!!! and she was like no and i was like, u bitch! but hey i didnt end up getting the ice cream so y wud u call us kids self centerd???
Title: Death of telephone manners
Post by: brimic on October 22, 2005, 11:17:39 PM
[quoute]i think u all r ovreacting 2 modrn culture 2day. whenever i talk 2 my mom im all like, frickin mom pick me up some goddamn cheetos, and shes like, ok darling! she knows it me, y dont u know ur clients. U shud kno that I am not sefl centred cuz one time i was like, mom get me ice cream now!!!!!!! and she was like no and i was like, u bitch! but hey i didnt end up getting the ice cream so y wud u call us kids self centerd???[/quoute]

LOL. ever ask her for some damn cheezey poofs?

Smiley
Title: Death of telephone manners
Post by: Silver Bullet on October 23, 2005, 02:32:04 AM
Fight fire with fire.  My ultimate weapon for persistent telemarketers who won't take no for an answer is to put them on hold while I "get a pencil" and then go about my work for the next 30 minutes with the phone on the desk.  The next time they call I can accuse them of hanging up on me.
Title: Death of telephone manners
Post by: Stickjockey on October 23, 2005, 06:27:44 AM
Not really bad manners per se, but anyone have any creative ways for dealing with the computer that calls then puts you on hold?

>ring<

>ring<

You: "Hello?"

It: "Please hold, for an important message!"

>muzak<




>muzak<






>more muzak<


>ad nauseum<
Title: Death of telephone manners
Post by: Silver Bullet on October 23, 2005, 06:34:18 AM
I've had human callers call and try to put me on hold right away.

*SLAM*  *click* *hummmmmm*
Title: Death of telephone manners
Post by: Lee on October 23, 2005, 09:15:59 AM
Thats why all of my outgoing messages are very specific.  Leave name, number and brief message. Most do.  In person, I don't hestitate to stop people and ask them who they are, and to repeat whta they just said.  The worst offender I deal with is my boss's boss.  He is usually on the second or third sentence before I finally realize who it is.  At most, I talk to him a half dozen times a year, but he always acts like we spoke minutes ago.  He does have an ego the size of Texas, which might explain it.
Title: Death of telephone manners
Post by: Sergeant Bob on October 23, 2005, 11:13:25 AM
Quote
i think u all r ovreacting 2 modrn culture 2day. whenever i talk 2 my mom im all like, frickin mom pick me up some goddamn cheetos, and shes like, ok darling! she knows it me, y dont u know ur clients. U shud kno that I am not sefl centred cuz one time i was like, mom get me ice cream now!!!!!!! and she was like no and i was like, u bitch! but hey i didnt end up getting the ice cream so y wud u call us kids self centerd???
Can you tell me how to get Vernor's off an LCD monitor? ROFL!
Title: Death of telephone manners
Post by: jefnvk on October 23, 2005, 02:10:23 PM
Simple solution?

Don't have an answering machine.

My roommate has an answering machine.  I have no idea how to use it.  Family and friends get mad, they call and leave a message and I don't return it, because I have told them many times that I don't use it.
Title: Death of telephone manners
Post by: Justin on October 23, 2005, 02:31:26 PM
"The telephone is an infernal device whereby any damned fool with a nickel can ruin your whole day."

-Mark Twain
Title: Death of telephone manners
Post by: Strings on October 23, 2005, 07:07:30 PM
My favorite's are the messages that go like this: "Hi, Hunter. This is Joe Blow, give me a call at 555-123-4567. It's really important I speak to you"...

 Sorry Joe: if it was THAT important that you speak to me, you would've mentioned what the call was concerning (which is what my voicemail message ASKS you to do)...
Title: Death of telephone manners
Post by: El Tejon on October 24, 2005, 03:22:15 AM
Hunter, oh, that is aggravating!

"It's very important!"  No, it's not, if it was important you would have left me your phone number and told me what you are calling about.

Of course, I receive phone calls from people who call me every five minutes to ask me questions that they already know the answer to but just want to hear my voice and then ask me if I saw the Colts or Pacers game.  *sigh* No one told me about hand holding in law school.
Title: Death of telephone manners
Post by: BrokenPaw on October 24, 2005, 05:06:00 AM
I have a former co-worker who hated voicemail so much that he took a sharpie and blacked out the little light on his desk phone, so that he wouldn't have to see it blinking, telling him that he had messages waiting.

Which was fine, since it was easier to walk down the hall and thump him directly.  But I do sort of feel bad for the new guy that has that phone...

Now.  Getting out my cane to wave it and gritch about kidsh theshe daysh:

When my daughter's friends call, frequently I'll answer, and they'll say:

"Hi."

That's it.  Nothing at all to identify themselves, nothing.  Usually the gods of Caller ID have granted me insight into who they are, and I've gotten to recognize the worst offenders, so I've gotten preemptive.  When I recognize their numbers, I'll answer with, "Prince William County Sheriff's Department, this is Deputy Ackerman speaking."

Usually they hang up, so it serves my purpose adequately.

-BP
Title: Death of telephone manners
Post by: Sindawe on October 24, 2005, 05:20:05 AM
Yes, I've experienced such as well, for more than 10 years in fact.  Example:  Back in '94, my family in Florida was going through another "High Meladrama" involving my younger sister.  My mother called me on the phone one day, and the first words out of her mouth were "Sin, I need more money." No "Hello, how are you?" no "Sin, I have a problem".  She (and now my sister and HER kids) are continuing the practice.  Annoying as all get out.

Cold calls to my workplace are just as bad.  We have a menu system that will eventually route callers to our support number (I work in IT).  5-6 times a week I have to deal with fools wanting to speak with the Owner or the person in charge of HR or some such nonsense.  Our policy is to take a name and number to pass on to the person in question, but 75% of those callers don't want to do that, they want to be transfered, right away.  I've had a few get nasty when I've refused to do so (my boss signs my paychecks, they don't, so HE gets to make the rules) and it can be diffucult to be politic with the fools.  Those that call my home with no phone manners, well, they get to listen to the air horn.
Title: Death of telephone manners
Post by: Silver Bullet on October 24, 2005, 06:58:10 AM
Quote
"It's very important!"  No, it's not, if it was important you would have left me your phone number and told me what you are calling about.
Might there be some limitations on that ?  I could imagine that I might feel uncomfortable leaving information about a serious legal situation on an answering machine (or even voice mail), not knowing for sure who was going to come along and play it.
Title: Death of telephone manners
Post by: jefnvk on October 24, 2005, 07:15:17 AM
Quote
Might there be some limitations on that ?  I could imagine that I might feel uncomfortable leaving information about a serious legal situation on an answering machine (or even voice mail), not knowing for sure who was going to come along and play it.
The answer for that?

Hi, this is JefNvk.  Something has come up that I need to speak with you about in person, I'd prefer to not leave details on your machine.  If you could call me back at your earliest convenience at 123-4567, it would really be appreciated.  Thank you very much, and have a nice day.

Or, as I would do it:
BEEP, click
BEEP, click
BEEP, click
BEEP, click
BEEP, click
'Hello?' 'Where the hell have you been?'
Title: Death of telephone manners
Post by: Guest on October 24, 2005, 08:30:01 AM
When I used to be concerned with Alarms and such, I used Call Waiting. Call Forwarding,  I also had the SBC answering machine deal and caller ID.  I was not on the phone much, and this before Computers and Internet.

Never failed though, go take out the trash and the Alarm Company would call. Be at someone's house and the Alarm would go off and the call forwarded. Ususally about the time I was about to dig into a steak or something.

We won't get into staying overnight and when the Alarm company would call...

I no longer have to deal with Alarms like that anyway.

Still when I did, I used etiquette and folks knew that I needed to forward calls and were understanding. Back then I could not associate , travel with  "like" others, Security meant we had to always be separate.

I got mom the Caller ID and a digital answering machine. She also has a cell, in the event she is out and needs something. At home she is slow to get the phone. We won't mention she won't put the phone next to her power-lift chair, where she sleeps to blaring tv preachers and by the time she figures out 'that noise' is a phone ringing, she misses the call. Too many times I have driven over to find out the reason her phone busy - off the hook. [sheesh]
She can at least get the message, and read whom called and the return number.

I did work in the main OR of a hospital.  I do not own a cell and refused to have a pager.  So I got to use the hosptial cell phone. Nodbody had the number except for those in OR whom needed to contact me for on- call.

Once inside, again I refused a pager. I made it clear kinda stupid to page me for a patient dying, when in the same time to just call me on the cell phone and run to the OR suite.  Made sense to me. Policy changed to my way of thinking. I mean if you need me or something, I can run and talk at the same time. Beats trying to find a phone and wasting time calling you when a pt is dying.

OR phone etiquette - differs.  Most times we are very polite and talk as normal folks do. There are times, when you answer and " STAT, OR 19, bring and hang up.  We didnt' get our shorts wadded up about being rude, the cussing or nothing. Time was critical, we did what we did. Business.

Smartest thing I ever did was go to Sage telecom ( no SBC telemarketing) , then I got mom to switch, less monies for more service. Then I got really smart. My phone is not under my name ( nor is much else).

Word is - the guy that sired me tried to call me. When he couldn't he went to where I "had lived". I'd been gone 11 months.

Ahh...silence is golden, anonymity is more golden.