Oh yea, They go by the "book" if it says the job takes 5 hours and you can do it in 1, the customer STILL pays the 5 hours. It's called "incentive". I know people that'll rack up near 40 hours IN ONE DAY! Then the rest of the week is overtime. Some of those guys make well into the six figure range. It's sick.
Tell you the truth, I don't mind. We live in a capitalistic society. If a mechanic is slow, he earns less as he gets less work done. If he's speedy gonzales and can rebuild an entire engine in less than an hour, he deserves six figures...
A good thing about going by 'book' is that you, as the customer, don't get charged extra if they end up taking longer for it, unless they find hidden damage or something which is legitametly more work.
I don't know about you, but I'm paying to have my car fixed, not have a mechanic work on it a specific amount of time.
I've never met a bigger group of primadonnas as those that work as dealership mechanics.
Can I get a big AMEN!! brother!
I almost had grounds to maul one once. No, no almost about it I HAD grounds. All about his attitude too, not his skills.
is the dealer going to pay for the flatbed ride?
Yes, both of them.