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Main Forums => The Roundtable => Topic started by: Hawkmoon on March 17, 2021, 11:44:41 AM

Title: Gotta love Microsoft
Post by: Hawkmoon on March 17, 2021, 11:44:41 AM
When they screw up -- they screw up BIG.

A friend of mine is an IT manager for the major hospital in the region. Two days ago they had a crisis -- Office 365 was down. And, since the hospital had drunk the Kool-Aid and switched over to the subscription path rather than buying masses of desktop licenses for Office 2016 or Office 2019, that meant that, basically, the hospital was out of business. Medical records weren't affected because those go through another system (EPIC), but nobody could get into any Office 365 applications.

It turns out that the problem was entirely on Microsoft. They made some change, somewhere, that borked the user permissions database. It didn't only affect my friend's hospital -- apparently it was national (or maybe even international).

I'm so glad I didn't listen to him and subscribe to Office 365. I'm a dinosaur. I want my software to be on MY computer, so I can run it when and where I want. I run a mix of Office 2019, Office 2016, and even Office 2010 (on my no-name, 32-bit Windows tablet). They are all perpetual licenses -- no subscriptions involved. I don't need my computer to call home and ask Mommy if I can use Word or Excel today.
Title: Re: Gotta love Microsoft
Post by: TechMan on March 17, 2021, 11:52:30 AM
*expletive deleted*it happens...We were affected by it, but it wasn't till the end of the day and we are not a 24/7 shop.  They were on it pretty quick.
Title: Re: Gotta love Microsoft
Post by: Nick1911 on March 17, 2021, 12:24:14 PM
When they screw up -- they screw up BIG.

A friend of mine is an IT manager for the major hospital in the region. Two days ago they had a crisis -- Office 365 was down. And, since the hospital had drunk the Kool-Aid and switched over to the subscription path rather than buying masses of desktop licenses for Office 2016 or Office 2019, that meant that, basically, the hospital was out of business. Medical records weren't affected because those go through another system (EPIC), but nobody could get into any Office 365 applications.

It turns out that the problem was entirely on Microsoft. They made some change, somewhere, that borked the user permissions database. It didn't only affect my friend's hospital -- apparently it was national (or maybe even international).

I'm so glad I didn't listen to him and subscribe to Office 365. I'm a dinosaur. I want my software to be on MY computer, so I can run it when and where I want. I run a mix of Office 2019, Office 2016, and even Office 2010 (on my no-name, 32-bit Windows tablet). They are all perpetual licenses -- no subscriptions involved. I don't need my computer to call home and ask Mommy if I can use Word or Excel today.

So you're running your own mailserver somewhere?  Brave man.
Title: Re: Gotta love Microsoft
Post by: MillCreek on March 17, 2021, 01:04:15 PM
We, a multi-state healthcare system running Office 365, were effected by it.  It most notably effected Outlook and Teams.  For months now, we periodically have Outlook and Teams freezing up for 30-60 seconds at a time.
Title: Re: Gotta love Microsoft
Post by: Hawkmoon on March 17, 2021, 05:45:31 PM
So you're running your own mailserver somewhere?  Brave man.

No, e-mail is an exception. But my primary production software -- office suite, Acrobat, AutoCAD, desktop publishing -- is all stand-alone, not subscription. Yes, in some cases that means I don't have the newest version, but what I have works. If it ain't broke, don't fix it.