I'm not happy with FedEx right now.
I ordered some extra removable hard drive cassettes for my workstations, and paid for 3-day express delivery.
I tracked the shipment via the FedEx website, and noticed that they made it to my locale in 2 days.
Great, but there was a line in the tracking page that said, "Not scheduled for delivery".
So they sat on it for an extra day so I wouldn't get it in 2 days vs. 3 - wonderful.
Then, I tracked it yesterday, checking the website as it said out for delivery.
Early in the afternoon, I checked again, and it said, "Delivered at 11:23 AM, left on customer's doorstep, no signature required."
Except I had been out that same doorway several times during the day to take the dogs out, etc. There was no package there.
I called FedEx, and initiated action to figure out where my package was, then I went to work at 2:30.
My wife called me, and said the FedEx delivery lady stopped by with a note explaining that she delivered it to a house 100 numbers lower, but when she stopped there to retrieve it, the package was gone and nobody was home. "So Sorry!" She said she left a note there with my phone number for that neighbor to return my package.
That was it. Nothing more. No hints that they were going to return and attempt retrieval when the resident there was home, no initiation of a claim, no nothing. I am not impressed, and if I cannot get the package from that neighbor, I'll have to find recourse somehow.