My bad - I managed to lose my card. After looking for it a bit, I give up, report it lost. 4 days later, I have a new card to activate.
Ok fine, call the number punch in my info, get online with rep, REPEAT much of the same info, get card activated.
Turn down offers for credit protection - My old number is shut down, no unauthorized charges, etc... Don't need it, not worth the money.
Then, yes, I know about my rewards balance (~$20, not worth doing anything with yet). Pretty standard stuff, I know it's part of the script.
Then 'I'm sending you your password for online access via email so you can check your balance...' I'm like 'No - I don't need it, I HAVE online access working just fine'. Couldn't he see that I'd accessed the online site just yesterday? Sure enough - my password shows up in my mailbox. Password over unsecure email, now I have to change it again early.
Should have written down his name and asked if sending passwords over email when not requested is standard procedure.