In short, anyone ever had or even heard of anyone having the arbitration go well for them? Stupid shrink wrap contracts...
I spent 2.5 k on a laptop a little more than a year ago. Problems with the solid state Hard Drive within 3 months that were repaired by software. 3 months ago everything has fallen apart. OS wouldn't Load, Which led to their techs wiping my HD and everything on it twice. Then my battery wouldn't charge, which led to their sending me 3 adapters over the course of a month and a half. 3 more wipes of my HD, visiting tech who replaced my Motherboard and battery; said the video card was bad and so was my hardrive; but that the harddrive tests they are running on it arn't meant for solid state drives. He left with my laptop booting to a grey screen. 5 reboots got me into windows, but with no control of screen brightness [last phone tech got that error during a diag but had expressed hopes it was a mb problem]. Their tech support was closed for the weekend. Monday, boots up, brightness is adjustable, told tech the problem of the grey screen and brightness, he then plays with my power setting and takes credit for resolving my brightness problem, he then plays with the bios, and now my laptop only boots into the grey screen. No error message, I can occasionally hear window's loading noises in the background, but 8 attempts at booting = grey screen. Genius on the phone promises to send me a replacement video card and tells me no way will they replace the hard drive unless they have proven error messages from it during their diag....
Yah; I'm not feeling good faith from these people. I think my fav moment was when on of their over the phone remote connect techs told me my laptop is a very good laptop with less than 4% of its users ever calling tech support. Besides making a stink of it on every forum and internet site I come across; any advice?