Author Topic: If Your Company Is Having Email Issues...  (Read 1852 times)

roo_ster

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If Your Company Is Having Email Issues...
« on: August 10, 2011, 04:49:48 PM »
...sending out an email with an explanation and estimated time to fix is really not the preferred commo solution.
Regards,

roo_ster

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Hawkmoon

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Re: If Your Company Is Having Email Issues...
« Reply #1 on: August 10, 2011, 10:57:26 PM »
Pourquoi pas?
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100% Politically Incorrect by Design

AJ Dual

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Re: If Your Company Is Having Email Issues...
« Reply #2 on: August 10, 2011, 11:28:22 PM »
Remembering how to turn off attachment quotas in Exchange server is a dangerous thing for the owner of the company to know. Especially when he then asks a customer to try and send a 100 plus gigabyte SQL database over....
I promise not to duck.

roo_ster

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Re: If Your Company Is Having Email Issues...
« Reply #3 on: August 10, 2011, 11:38:39 PM »
Remembering how to turn off attachment quotas in Exchange server is a dangerous thing for the owner of the company to know. Especially when he then asks a customer to try and send a 100 plus gigabyte SQL database over....

I hope hte customer had the common sense to refuse the kind offer.
Regards,

roo_ster

“Fallacies do not cease to be fallacies because they become fashions.”
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RevDisk

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Re: If Your Company Is Having Email Issues...
« Reply #4 on: August 11, 2011, 12:24:52 AM »
Remembering how to turn off attachment quotas in Exchange server is a dangerous thing for the owner of the company to know. Especially when he then asks a customer to try and send a 100 plus gigabyte SQL database over....

::cringe::
"Rev, your picture is in my King James Bible, where Paul talks about "inventors of evil."  Yes, I know you'll take that as a compliment."  - Fistful, possibly highest compliment I've ever received.

erictank

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Re: If Your Company Is Having Email Issues...
« Reply #5 on: August 11, 2011, 09:06:07 AM »
Remembering how to turn off attachment quotas in Exchange server is a dangerous thing for the owner of the company to know. Especially when he then asks a customer to try and send a 100 plus gigabyte SQL database over....

 :O

GigaBuist

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Re: If Your Company Is Having Email Issues...
« Reply #6 on: August 11, 2011, 10:49:02 AM »
Remembering how to turn off attachment quotas in Exchange server is a dangerous thing for the owner of the company to know. Especially when he then asks a customer to try and send a 100 plus gigabyte SQL database over....

A 100GB attachment?  Wowzers.

Stuff that big is supposed to be Base64 encoded and just slapped right into the body of the message.

AJ Dual

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Re: If Your Company Is Having Email Issues...
« Reply #7 on: August 11, 2011, 11:21:26 AM »
I hope hte customer had the common sense to refuse the kind offer.

Nope.  =D Supposedly, their mail servers were capped at 20Mb attachments too, but somehow it still managed to eff-up both mailservers for the better part of a day.

But we got it all sorted out. "Hey... uh, that's what we have our FTP server for..."
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TechMan

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Re: If Your Company Is Having Email Issues...
« Reply #8 on: August 11, 2011, 11:53:19 AM »
...sending out an email with an explanation and estimated time to fix is really not the preferred commo solution.

How about users email the admin to tell them that there is an email problem, even though the exchange server is down.
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RevDisk

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Re: If Your Company Is Having Email Issues...
« Reply #9 on: August 11, 2011, 05:36:18 PM »
Nope.  =D Supposedly, their mail servers were capped at 20Mb attachments too, but somehow it still managed to eff-up both mailservers for the better part of a day.

But we got it all sorted out. "Hey... uh, that's what we have our FTP server for..."

Yea, we had a PR person send out a 20 meg attachment to 1400 users.  As separate files, instead of linked to one of the file servers. That was bad. Followed by the inevitable forwarding and whatnot?  Not good.  Had a word with her, followed by a blank stare and added "But it's a good thing that the information got to the users!".  I just gave up and talked to her boss.  Before anyone asks, yes, we designed Exchange to not allow that...  Except for a handful of folks due to management's dictated exemption.  We offered education and/or training to said users.  Most did not want it.

You can do the same thing in multiple ways.  One cripples the Exchange environment for a day, the other we'd not even notice. 

So the next time, at her boss's direction, she forwarded us a HUGE video file and asked us to put it in a format that was under 5 megs.  No explanation.   So we put it in some random mobile device video format, and sent it back.  She sends THAT out to all the users, who can't play it.  Her boss goes ballistic on us, until we show him the original email.  He was still annoyed, because "we should have known better", but tried to have a talk with her again. 
"Rev, your picture is in my King James Bible, where Paul talks about "inventors of evil."  Yes, I know you'll take that as a compliment."  - Fistful, possibly highest compliment I've ever received.