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Author Topic: Hewlett-Packard contact info?  (Read 1170 times)

Hawkmoon

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Hewlett-Packard contact info?
« on: November 27, 2011, 01:14:50 AM »
Bought a new H-P multifunction machine to replace my aged LaserJet 4 that finally bit the dust. I can get it to print, but the install CD that came with it refuses to load the software and drivers so I have no utilities, and it won't work as a scanner. It prints only through a universal PCL6 driver.

The only on-line help I could find on H-P's web site thoughtfully provided instructions for manually installing the drivers -- if you're running Windows 7. I'm running XP, and the instructions don't work. I have been completely unable to find an e-mail address, phone number, or any other contact info for H-P.

HELP!
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CNYCacher

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Re: Hewlett-Packard contact info?
« Reply #1 on: November 27, 2011, 01:56:00 AM »
Model number?
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On two occasions, I have been asked [by members of Parliament], "Pray, Mr. Babbage, if you put into the machine wrong figures, will the right answers come out?" I am not able to rightly apprehend the kind of confusion of ideas that could provoke such a question.
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vaskidmark

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Re: Hewlett-Packard contact info?
« Reply #2 on: November 27, 2011, 08:32:30 AM »
Quote from: CNYCacher on November 27, 2011, 01:56:00 AM
Model number?

Probably this one - http://video.google.com/videoplay?docid=1101888921132792255#

Good choice.  Seems sturdy and able to withstand hard use. =D

stay safe.
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Hawkmoon

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Re: Hewlett-Packard contact info?
« Reply #3 on: November 27, 2011, 11:30:05 AM »
Quote from: vaskidmark on November 27, 2011, 08:32:30 AM
Probably this one - http://video.google.com/videoplay?docid=1101888921132792255#

Good choice.  Seems sturdy and able to withstand hard use. =D

stay safe.

Well, no. Mine is (allegedly) a LaserJet 1536dnf MFP. I suspect H-P thinks MFP is an acronym for MultiFunction Printer, but I think it's really an acronym for several words not allowed on this site.
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erik the bold

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Re: Hewlett-Packard contact info?
« Reply #4 on: November 27, 2011, 12:16:16 PM »
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"Belief" is the acceptance of a hypothesis in the absence of data.
"Prejudice" is having an opinion not supported by the preponderance of the data.
"Knowledge" is only found through the accumulation and analysis of data.
The plural of anecdote is not "data"

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Hawkmoon

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Re: Hewlett-Packard contact info?
« Reply #5 on: November 27, 2011, 04:37:20 PM »
Quote from: erik the bold on November 27, 2011, 12:16:16 PM
The XP drivers and utilities are here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=228&lc=en&cc=us&dlc=en&sw_lang=&product=3974279

Yes, I know. Those are the same that come on the CD with the machine. I know because I already downloaded and tried to run both the full version and the "lite" version. neither will finish step 2 -- they time out.

And all the on-line help is specific to Windows Vista and Windows 7. No help available to those of us running XP.
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Blakenzy

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Re: Hewlett-Packard contact info?
« Reply #6 on: November 28, 2011, 02:44:59 AM »
It is clearly time to upgrade. I still run XP too and I have only begun to encounter compatibility and support issues during the later part of this year. Most things work well, but the writing is on the wall. The industry is leaving it behind. Looking back, I really am surprised at how long XP has lasted.
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Waitone

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Re: Hewlett-Packard contact info?
« Reply #7 on: November 29, 2011, 09:31:42 AM »
Don't use Windows auto install.  Use the disk which came with the machine.  Been there and done that. 
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Hawkmoon

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Re: Hewlett-Packard contact info?
« Reply #8 on: November 29, 2011, 10:25:11 PM »
Quote from: Waitone on November 29, 2011, 09:31:42 AM
Don't use Windows auto install.  Use the disk which came with the machine.  Been there and done that. 

I started with the disk that came with the machine. It times out on the second step of the installation.

Did it work for you? If so, how? My computer isn't exactly slow. It ain't the best, but it's about a one-year old Dell Duocore.
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