Author Topic: External hard drive problem...  (Read 710 times)

Phantom Warrior

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External hard drive problem...
« on: November 02, 2006, 05:07:06 AM »
I just bought a new 1TB Western Digital external hard drive.  After getting it formatted, I've been pretty happy with it, but I have one problem.  It handles files well from my computer, but when I try and transfer from my OTHER external hard drive (a bus powered 120GB Western Digital) the computer freezes with in a few minutes.  Completely freezes.  No mouse movement, no CTRL+ALT+DEL, nothing.  I have to physicall shut off the computer and restart it.

I'm more than a little annoyed. Any thoughts?  Am I overloading the USB bus or something?

Preacherman

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Re: External hard drive problem...
« Reply #1 on: November 02, 2006, 08:07:05 AM »
A few questions.

1.  I assume these are USB drives?  If so, what USB version - 1.0?  1.1?  2.0?  I find anything below 2.0 can cause this kind of lock-up problem.  Remember it's not just your computer's USB version, but the drives themselves.  Some aren't built to handle the full 480mb/s rate of USB 2.0.

2.  Are you using a USB port hub?  If so, make sure it's a powered hub, with controllers for EVERY expansion port, not just a single controller handling all of them.  I've found it vital to have this if I'm to prevent conflicts between devices (and I have a couple of high-use USB devices).

3.  If you have more than one high-speed USB device on the same port (i.e. in a hub connecting to a single port), you need to change that.  I found that my external USB drive (a Maxtor) would hang up if it was on the same hub as my wireless keyboard and mouse (I touch-type at 100+ wpm, and the signals were clashing).  I solved the problem by plugging the hard disk into its own dedicated USB port on my computer, and leaving my keyboard and mouse on the hub plugged into another port.

Finally, check to see what generation of controller your PC is using.  Most modern systems control each USB port independently, but some earlier ones (and some el cheapo modern ones) simply daisy-chain the USB ports in series.  This means that a heavy load on one affects those downstream of it in the daisy-chain.  Worth investigating.

Hope this helps.
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Phantom Warrior

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Re: External hard drive problem...
« Reply #2 on: November 03, 2006, 03:58:59 AM »
1.  Yes, both are USB drives.  And they are both USB 2.0.

2.  Nope.  I like USB hubs, but I'm in Iraq right now so I just have my laptop. 

3.  On the heels of my answer to Question 2, they are both plugged directly into the laptop USB ports. 


Thanks for the thoughts.  My laptop is an HP Pavillion ze2000.  Any idea what the USB controller is like on that?  I've done USB drive to USB drive transferes before with my OTHER external (a Western Digital 320 GB external) and haven't had a problem, so I'm a little confused.

Preacherman

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Re: External hard drive problem...
« Reply #3 on: November 03, 2006, 09:08:15 AM »
Hmmm . . . I'm running a Pavilion dv2000 myself, so I can't believe they're that much different.  If all other things are equal, I'd suspect a problem with one of the hard disks itself.  Buffer overflow?
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Harold Tuttle

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Re: External hard drive problem...
« Reply #4 on: November 03, 2006, 09:36:22 AM »
is there any difference in FAT of the formats?
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Phantom Warrior

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Re: External hard drive problem...
« Reply #5 on: November 05, 2006, 06:37:27 AM »
The smaller, bus-powered one is FAT 32 and the 1 TB one is NTFS...