Hospitals say 'I'm sorry'.

[MillCreek]

http://www.wsj.com/articles/hospitals-find-a-way-to-say-im-sorry-1454355564

Google the title to read the article. This is part of what I do for a living. Trying to prevent the errors in the first place is the other major part.

[makattak]

http://www.wsj.com/articles/hospitals-find-a-way-to-say-im-sorry-1454355564

Google the title to read the article. This is part of what I do for a living. Trying to prevent the errors in the first place is the other major part.

Has WSJ ended google agreement? It didn't work for me.

[lupinus]

Has WSJ ended google agreement? It didn't work for me.

Worked fine for me

[K Frame]

Says I need to either subscribe or sign in.

Not happening.

[Marnoot]

Not working for me either, not via Google, nor via Incognito Mode (or even incognito via Google).

[lupinus]

Well I guess I'm special.

[wmenorr67]

Well I guess I'm special.

Short bus riding, helmet wearing, window licking, special?

[lupinus]

Short bus riding, helmet wearing, window licking, special?

Crayons and spiffy helmet.


Sent from my iPhone. Freaking autocorrect.

[makattak]

Short bus riding, helmet wearing, window licking, special?

See, I considered posting this:



but thought better of it.

CLEARLY, the filter between my brain and expression has not aged sufficiently.

[Doggy Daddy]

Well I guess I'm special.

"Special"? Certainly!  "Exclusive", not so much.  It worked for me too.

Maybe because I didn't gookle the exact title? I put in "hospitals say sorry".

[lupinus]

"Special"? Certainly!  "Exclusive", not so much.  It worked for me too.

Maybe because I didn't gookle the exact title? I put in "hospitals say sorry".

I just clicked the link.

Here, have some crayons. And while we're coloring could you tell me what a gookle is?

[Firethorn]

Crayons and spiffy helmet.

For some reason I read this to the tune of Elmer Fud's 'Spear and Magic Helmet!' in the Bugs Bunny opera.

[Hawkmoon]

Says I need to either subscribe or sign in.

Not happening.

Ditto.

[vaskidmark]

So just how sorry you (the hospital) are depends on just how great the possibility is that they might loose their accreditation (go out of business), as well as how little money they can get away with spending in compensation (although often capped by legislation)?

Hospitals are more receptive to the idea now as they come under pressure from accrediting groups, patient safety organizations and lawmakers to be more transparent about errors and analyze them carefully to prevent them from happening again.

How much this also has to do with internet hospital satisfaction bitch boards remains a question in my mind.  Folks go shopping for hospitals just as they go shopping for doctors based on the same sort of reviews you can find about restaurants on Yelp.  (Amazon-type reviews woul be preferable only because they could be more entertaining.)

My bottom line seems to be that doctors and hospitals are losing their god-like attitudes and being taught, much like 8-year old children, that they really must take responsibility for their screw-ups.

stay saffe.

[T.O.M.]

Back in 1996, my father developed an aneurysm in his brain.  Didn't rupture, but the risk was there in a huge way. He decided to do surgery.  Long story short, he had a stroke during the surgery, and never woke up again.  Surgeon not only apologized in b person, but wrote my mother a handwritten letter and sent flowers to the funeral.  Wasn't the docs fault.  The stroke was in a different part of dad's brain than where we the surgery was taking place.  Appreciated the doc's actions, which really helped my mother through it.