Author Topic: Does anyone know anyone at Microsoft?  (Read 1029 times)

Hawkmoon

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Does anyone know anyone at Microsoft?
« on: March 17, 2020, 08:46:49 PM »
I just ran afoul of a typical Microsoft screw-up. I have an older laptop/notebook computer. Years ago I bought a "family pack" of Microsoft Office 2010 Home & Student. The family pack gave me three licenses. At one time I used all three. I have since sold two of the three computers. Before I sold them, I scrubbed all my files and any paid software, and I installed Libre Office as the office suite. That should allow me to re-use the two licenses I freed up for MS Office.

Problem: Office 2010 reached end-of-service a month or two ago. Automatic activation reports that all three of my licenses have been used. The usual solution is such cases is to activate over the phone. BUT ... Office 2010 is now past end-of-life, so phone activation is no longer available. Instead, a window pops up on the screen giving you an activation number. Cool! Except:

The pop-up shows eight (8) windows for entering groups of numbers that make up the activation code. The code has nine (9) groups of numbers.

I need to get a phone number so I can call Microsoft and get my Office installation activated.
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Phantom Warrior

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Re: Does anyone know anyone at Microsoft?
« Reply #1 on: March 17, 2020, 08:57:08 PM »
I think you are in a situation similar to the way we do things at work.  We do a lot of Microsoft activations, including Office, with the following website:

https://msdev.gointeract.io/interact/index?interaction=1461173234028-3884f8602eccbe259104553afa8415434b4581-05d1&accountId=microsoft&appkey=196de13c-e946-4531-98f6-2719ec8405ce

You should be able to...

1) Select the phone activation option on your computer
2)  Type in your product key from the family pack you bought
3)  Take the Installation ID you get and type it into that website
4)  Take the confirmation ID it gives you and type that back into your computer

It's like activating over the phone, you just don't have to call someone and type in the product key over the phone.

Hawkmoon

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Re: Does anyone know anyone at Microsoft?
« Reply #2 on: March 17, 2020, 11:26:01 PM »
I think you are in a situation similar to the way we do things at work.  We do a lot of Microsoft activations, including Office, with the following website:

https://msdev.gointeract.io/interact/index?interaction=1461173234028-3884f8602eccbe259104553afa8415434b4581-05d1&accountId=microsoft&appkey=196de13c-e946-4531-98f6-2719ec8405ce

You should be able to...

1) Select the phone activation option on your computer
2)  Type in your product key from the family pack you bought
3)  Take the Installation ID you get and type it into that website
4)  Take the confirmation ID it gives you and type that back into your computer

It's like activating over the phone, you just don't have to call someone and type in the product key over the phone.

I had hopes, based on the page your link took me to, that I could ignore the first group of six digits and enter the remaining eight groups.

It didn't work. I'm still faced with trying to fit nine groups of digits into eight windows.

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Phantom Warrior

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Re: Does anyone know anyone at Microsoft?
« Reply #3 on: March 17, 2020, 11:34:57 PM »
The nine group Installation ID from Step 2 on your computer gets typed into the webpage I posted.  The website will then give you an eight group Confirmation ID that you can enter in Step 3 on your computer.

You should have exactly the right number of digits for each step.  If you don't, you're doing it wrong.

Hawkmoon

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Re: Does anyone know anyone at Microsoft?
« Reply #4 on: March 17, 2020, 11:59:20 PM »
Yep -- I was doing it wrong. Got it now.

THANKS!
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