TCP/IP Printers on Windows 11, hivethink question

[Brad Johnson]

We have a Xerox WorkCentre in our mail/print room which many building occupants use via TCP/IP. In W10 it was simple. Go to Add Device, select the TCP/IP option, enter address, and a few minutes later everything was working.

Now we're getting the first round of W11 updates. Adding a TCP/IP printer is ostensibly the same basic process as W10 but I haven't been able to get a single machine to connect. I enter the TCP/IP address, click NEXT, and it eventually comes back with "Could not connect to the device".

Is there some magical mystery setting in W11 which Microsoft defaults to "Screw You In Secret" mode that I need to re-enable?

Brad

[zxcvbob]

We have a Xerox WorkCentre in our mail/print room which many building occupants use via TCP/IP. In W10 it was simple. Go to Add Device, select the TCP/IP option, enter address, and a few minutes later everything was working.

Now we're getting the first round of W11 updates. Adding a TCP/IP printer is ostensibly the same basic process as W10 but I haven't been able to get a single machine to connect. I enter the TCP/IP address, click NEXT, and it eventually comes back with "Could not connect to the device".

Is there some magical mystery setting in W11 which Microsoft defaults to "Screw You In Secret" mode that I need to re-enable?

Brad

I don't have W11 to try it yet, but have you tried "Add local printer with manual settings"?  Then select TCPIP from there.  I've had to do that with '10 a few times.

[Brad Johnson]

I did. Same thing. It's like the printer doesn't even exist at all. Even went so far as to re-download the W11 drivers from Xerox just to make sure I had it right. It's like it can't communicate somehow, either doesn't see that IP address or the printer isn't responding to the query for some reason.

Brad

[WLJ]

Has the manufacturer released a W11 driver?

edit: whoops, neverminded, you did download it.

[Brad Johnson]

Yes

Brad

[WLJ]

Looks like they just released another update today. Check it, you never know.

Edit: I'm brain farting something hard today, that's for W10

[Brad Johnson]

Ah, didn't know that. Gracias.

Brad

[WLJ]

Ah, didn't know that. Gracias.

Brad

 I'm brain farting something hard today, it's for W10

[lee n. field]

We have a Xerox WorkCentre in our mail/print room which many building occupants use via TCP/IP. In W10 it was simple. Go to Add Device, select the TCP/IP option, enter address, and a few minutes later everything was working.

Now we're getting the first round of W11 updates. Adding a TCP/IP printer is ostensibly the same basic process as W10 but I haven't been able to get a single machine to connect. I enter the TCP/IP address, click NEXT, and it eventually comes back with "Could not connect to the device".

Is there some magical mystery setting in W11 which Microsoft defaults to "Screw You In Secret" mode that I need to re-enable?

Brad

Yessir.  "Thou hast said it."

Wait for 11.1?

Does Xerox have a Win 11 version of the driver?  Does Xerox have an installer that will go search the network for Xerox printers to install?

Does the control panel/devices & printers applet still work?  (I'm guessing not directly. Windows settings might get you there.)

[Brad Johnson]

Once you get to Control Panel everything from there on seems just like W10.

One thing I've discovered is apparently our old friend the right-click didn't pay MS it's protection money. It has been severely kneecapped.

Brad

[lee n. field]

Once you get to Control Panel everything from there on seems just like W10.

I didn't find it so, when I was 'rassling with one customer's Win11 printer problems.  Printer properties from control panel didn't work right, unless it was the Windows Setting app that opened it up.

One thing I've discovered is apparently our old friend the right-click didn't pay MS it's protection money. It has been severely kneecapped.

Brad

One big bundle of annoyances, from what I've seen.

[HeroHog]

My old TCP/IP HP LaserJet 4 is set up on 11 using the manual method. It isn't REAL intuitive but I muddled through it and it works fine now.

[robear]

One trick that has worked for me adding printers at work using their IP address: go to Printer Properties --> Ports tab.   Click on the IP address port you created.   Click on Configure Port.  Make sure the SNMP Status Enabled (bottom setting) box is UNchecked.   Hop this helps.

[zxcvbob]

One trick that has worked for me adding printers at work using their IP address: go to Printer Properties --> Ports tab.   Click on the IP address port you created.   Click on Configure Port.  Make sure the SNMP Status Enabled (bottom setting) box is UNchecked.   Hop this helps.

Okay, that's an interesting point.  W11 might be trying to use SNMPv3, (W10 does not support it) where you have to set a community name and an SNMP username.  I can't remember whether encryption is required or not, but the printer and the host have to agree.  The community name is often hardwired in the printer once you enable v3 but sometimes it is configurable.

[lee n. field]

One trick that has worked for me adding printers at work using their IP address: go to Printer Properties --> Ports tab.   Click on the IP address port you created.   Click on Configure Port.  Make sure the SNMP Status Enabled (bottom setting) box is UNchecked.   Hop this helps.

Interesting.  I vaguely remember needing to do that for one printer some time.

The original poster might also see if the printer shows up when he browses the network in Windows File Explorer.  (Right hand pane, scroll down to Network.  Click it, see what shows up in the right hand pane.)

[Brad Johnson]

One trick that has worked for me adding printers at work using their IP address: go to Printer Properties --> Ports tab.   Click on the IP address port you created.   Click on Configure Port.  Make sure the SNMP Status Enabled (bottom setting) box is UNchecked.   Hop this helps.

You sir, are a mighty warrior deserving of praise. A toast to you. It worked!

It still took manually adding the machine (as in choosing "Add Device Manually" and then selecting manufacturer and model from scrolling lists a la WinXP/Win7). Once there, I did as you instructed and it work first time.

Brad

[robear]

Glad to hear it worked!