"quit thinking like an engineer..."
Gee, if I were an engineer, maybe I'd think like one.
But I'm a person who has made my living using word processing programs for almost 20 years now as a writer/editor. I've used more than my fair share of word processing programs -- Word Star, Leading Edge, Samna, Word Perfect starting with version 3.5, and Word, starting with Word 95. If I had to choose, I'd probably pick Samna or Word Star over Word.
I don't need an engineer to tell me that Word was developed by computer geeks who didn't pay one whit of attention to the requirements of people who actually use this program on a daily basis, but who don't think in terms of visual basic coding structures.
The only reason why Word became the preeminent word processing program is because of software bundling and better compatability with Windows.
"I write huge test plans and Word works fine AS LONG AS YOU DON'T FOOL WITH IT."
That's a Lovely concept, but as I've described in SEVERAL of my messages, not feasible in my environment where document have to pass through multiple revision cycles by multiple people over a period of time, and all of it has to be built on a style sheet that is CUSTOMER MANDATED.