Author Topic: Laptop trouble  (Read 1564 times)

Chester32141

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Laptop trouble
« on: February 13, 2013, 07:51:59 AM »


My 2 yr old old laptop, HP G62, will turn on for about 5 minutes and then shuts itself down.  Can be turned on again after many hours but for only another five minutes or so ... this is w/ and w/o the battery ... any ideas wassup and what would it cost to get fixed ??

Thanks ...
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lee n. field

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Re: Laptop trouble
« Reply #1 on: February 13, 2013, 08:32:59 AM »
  
What you describe is consistent with over heating. Get a laptop cooler pad thing, and see if stays on longer.

Bad CPU fan/ dust clogged CPU cooler, possibly.

Check your warranty?  http://h10025.www1.hp.com/ewfrf/wc/weInput
« Last Edit: February 13, 2013, 08:44:07 AM by lee n. field »
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Ben

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Re: Laptop trouble
« Reply #2 on: February 13, 2013, 10:05:47 AM »
I agree with Lee. Try and blow dust out of it first. Also try and listen to or feel the fan to ensure it's still working. If the laptop stays on long enough, you can also try and download and install speedfan and check your internal temperatures. There's no really "right" internal temp for various components, but if it's showing you in the 80-90C range, you've likely got an overheating problem.

You can also try elevating the laptop off its work surface by placing something on the edges (don't block any vents) to raise it an inch or so off the surface and see if it stays on longer. This helps push out and distribute hot air the laptop is venting. If it stays on longer doing this, also a sign of overheating.
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Myself

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Re: Laptop trouble
« Reply #3 on: February 13, 2013, 01:25:35 PM »
Get a can of the spray duster and take it outside.  Blast the crap out of it from every possible angle.  Do not do this indoors anymore as the dust can be annoying and they now put an irritant in the CO2 so kids don't huff it. 

Chester32141

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Re: Laptop trouble
« Reply #4 on: February 13, 2013, 04:05:38 PM »


Tech at the computer shop says it's fried ... Where's the best deal to be found for a new laptop ... looking at the <$325 range w/ shipping ... would like HDMI port and Windows 7 ... willing to buy refurbished online ... I don't do much besides forums, email, and watch NetFlix ... I know you guys know where the best deal is to be found ...

Thanks ...  :cool:
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MillCreek

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Re: Laptop trouble
« Reply #5 on: February 13, 2013, 04:20:17 PM »
eCost, Tiger Direct and NewEgg would be the places I would start.
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Phantom Warrior

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Re: Laptop trouble
« Reply #6 on: February 13, 2013, 05:07:10 PM »
Microcenters are great too, if there's one in your area.

Scout26

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Re: Laptop trouble
« Reply #7 on: February 13, 2013, 05:07:36 PM »
Bestbuy since they are having financial troubles are just about giving things away.  Didn't someone here just buy an ACER Chromebook for <$200?
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lee n. field

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Re: Laptop trouble
« Reply #8 on: February 13, 2013, 05:16:37 PM »

Tech at the computer shop says it's fried ... Where's the best deal to be found for a new laptop ... looking at the <$325 range w/ shipping ... would like HDMI port and Windows 7 ... willing to buy refurbished online ... I don't do much besides forums, email, and watch NetFlix ... I know you guys know where the best deal is to be found ...

Thanks ...  :cool:

I think I'd still check the cpu fan and heat sink.  Running for a brief time and shutting down really, really sounds like something's overheating.

I work at a computer shop.  I've typing on a laptop I resurrected off the recycle pile, that someone elected wasn't worth the expense of new HD + OS install.  "It's fried" may just mean they don't want to deal with it, or they expect parts + installation to be not worth it compared to the price of a new unit.

HP's support site has service manuals for most every computer they have.  Look for "maintenance and service guide".  These give teardown procedures.
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zxcvbob

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Re: Laptop trouble
« Reply #9 on: February 13, 2013, 05:22:12 PM »
Sounds like dust or a nonworking fan to me too.  Blast it with some *dry* compressed air first; see if the uptime increases.

Chromebook will do what you want, as long as you never need to print anything.  Or install any real software.  A Windows 7 netbook gives you more flexibility for a cheap system -- but also requires more software maintenance to keep it running (updates, antivirus, etc.)

I would look for a 3 year old off-lease laptop if you really need to replace the one you have.
« Last Edit: February 13, 2013, 05:26:40 PM by zxcvbob »
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RocketMan

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Re: Laptop trouble
« Reply #10 on: February 13, 2013, 08:26:08 PM »
I have the earlier version of what you have, Chester, the G60.  It is almost certainly an overheating problem as others have said.  Fixed it several times before for clients with HP laptops.
Historically, HP has done a poor job of thermal management in their laptops.  A few years back they have even had unadvertised extended warranties for several versions that used similar motherboards.  They were getting so hot the BGA-style chips were unsoldering from the motherboards and then they would completely die.
The G60 has a heat management system very similar to those units that suffered heat failures earlier in the decade.  I wouldn't be surprised if the G62 has the same one.  And they are famous for collecting dust to the point where they clog and stop cooling the CPU and chipset.
As Lee said, download the maintenance manual for your machine from the HP website, crack it open and clean out the dust.  Take your time, it can be done easily in an hour or so if you follow the instructions.  Don't actually take out the heat management system as it can be a bear to reinstall if you don't have the proper thermally conductive materials.  Leave it in place, just get it to a point where you can blow the dust out of the heat sinks and heat exchanger.  It will likely work just fine after that.
« Last Edit: February 13, 2013, 08:31:13 PM by RocketMan »
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Gewehr98

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Re: Laptop trouble
« Reply #11 on: February 13, 2013, 11:32:37 PM »
The HP laptops with the NVidia graphics processors were the ones which suffered the worst from poor thermal management.

The Dell Latitude D620 and D820 family also had the same problems.

Both brands used a common heat spreader arrangement which tied the GPU, CPU, and Northbridge chips together.

To save a buck here and there, they used thermal foam to pull the heat off the hot-running NVidia GPU, which eventually failed in the BGA connection to the motherboard.

HP and Dell had a free repair warranty extension for those laptops, but it's long since elapsed.

I've had to rebuild about 1/2 dozen of the Dells, buying new OEM motherboards for the repair.

To prevent the problem from frying the new repairs, I've used copper shims between the GPU and heat spreader, with Arctic Silver 5 to maintain a decent heat transfer.

Then I install either l8kfangui.exe or SpeedFan.exe to make sure that the fans are running all the time. 

The fans don't have to run at 100% RPM unless they're getting loaded down with GPU or CPU tasks, but they do need a constant flow of air.

Make darned certain that the air inlet and exhaust are religiously clean.  One of the dead laptops I rebuilt for a customer had enough cat hair inside to build another cat.  :O
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geronimotwo

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Re: Laptop trouble
« Reply #12 on: February 14, 2013, 12:37:14 AM »
 
What you describe is consistent with over heating. Get a laptop cooler pad thing, and see if stays on longer.

Bad CPU fan/ dust clogged CPU cooler, possibly.

Check your warranty?  http://h10025.www1.hp.com/ewfrf/wc/weInput

try using an icepack for a temporary fi.

what is the official diagnosis of "fried"?
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Gewehr98

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Re: Laptop trouble
« Reply #13 on: February 14, 2013, 08:55:38 AM »
Quote
what is the official diagnosis of "fried"?

If the GPU's Ball Grid Array pads have separated from the motherboard, it's fried. 

The only option is to reflow, and for that kind of money you're better off finding a new, OEM motherboard.
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MillCreek

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Re: Laptop trouble
« Reply #14 on: February 14, 2013, 09:05:44 AM »
Bestbuy since they are having financial troubles are just about giving things away.  Didn't someone here just buy an ACER Chromebook for <$200?

That was me, but you can get the Acer Chromebook for $ 200 at anywhere they are stocked.  Google, Best Buy and Tiger Direct all sell them for $ 200.

I am happy with the Acer as a web browsing/Netflix/Hulu machine, but I use other machines for more serious work.  I think of this as essentially my Kindle Fire HD with a keyboard, better screen and worse sound.
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Chester32141

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Re: Laptop trouble
« Reply #15 on: February 19, 2013, 08:25:02 AM »
I appreciate all the help.  I bought an HP from Best Buy, came to $400 w/ tax and free  shipping.  They had some better deals but w/ no availability.  It was an over heating problem on the old one and apparently several connections had come unsoldered.  I had the tech download my old harddrive onto a SATA to save the info on it.  New computer is Windows 8 ... any chance I can download my old hard drive to the new computer to run Windows 7 ... I like using the same system as my wife, it makes explaning stuff easier ... thanks again for the assist.

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zxcvbob

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Re: Laptop trouble
« Reply #16 on: February 19, 2013, 09:14:07 AM »
If they are both SATA, you can try swapping your old hard drive into the new computer (it's very easy to access the harddrive in most laptops) and see if it will run just like that.  Keep the new HD as a spare.

You may have to install some new drivers, but it should have all the important ones already.

Win 7 may detect that it's in a new computer and refuse to run, but if that's the case it should just ask you to key in the license key again -- but who knows with Microsoft.
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lee n. field

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Re: Laptop trouble
« Reply #17 on: February 19, 2013, 10:50:10 AM »
If the old hard disk is a SATA, there's a fair chance you can just install it in the new laptop and boot.  (More likely to work than doing the same thing with, say XP.)

Win 7 "downgrade" is free, and MS will give you a license if necessary. 

Classic Shell tames most of the Win 8 "interface on crack".  http://www.classicshell.net/.  And, it's free.
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