As I mentioned in a couple of other threads, one of my ex-'s floor lamps fell over on one of the top rail sections of my pool table. The rails have a really beautiful satin finish cherry wood, and the lamp put in some scratches, a couple of nicks right through the finish to bare wood, and a couple of dents (1/32" to 1/16" deep, 1/16" to 3/32" wide and about 1/2" long that didn't break through the finish.
A new rail would have been $400 from the factory, so I did some checking around on furniture refinishers. I settled on a guy who's recommended by the Olhausen (the brand I have) pool table dealer in the next town. He charged $160 to touch up the scratches, fill the nicks that had gone through to bare wood, and spray a new coat of lacquer over the entire rail section.
He didn't fill the shallow dents, and said that they were too shallow for filler. I thought there was a wax pencil tool for filling that sort of thing. He also sprayed a semi-gloss to a gloss finish over the entire rail, instead of a satin that matches the rest of the table. It's very apparent when I'm playing. The finish also isn't smooth. I don't know why that would be.
I'm going to call him and tell him I'm not pleased. I don't know what his response will be.
I've read that taking 1200 or 1500 grit wet and dry paper to a gloss finish will give it more of a satin finish. I don't know anything about that, and wouldn't want to try it without testing it in an inconspicuous place.
My concern is that if he does the job again, he could make it even worse.
Any suggestions?