... is outstanding!
A 3-way lamp I bought for testing about a year ago went Tango Uniform this morning. The lamps are about $20 a pop so I called Cree to see about the warranty. In under a minute I was talking to a real person based right here in the U.S. of A.. No hassle replacement. By "no hassle" I mean within three minutes of saying the lamp failed the rep had gotten my info and said "Your replacement should arrive in 7-10 days."
That, my friends, is how customer service is supposed to work. I was a genuinely refreshing experience.
Brad
