She wouldn't have been vilified. I have had plenty of passengers tell/ask about some perceived defect in the plane that turned out to be nothing. Never once have I made fun of them. But there is a difference between asking the crew if that crack should be there and screaming bloody murder, and posting it to faceboom, because that crack is there. I don't make fun of the people with legitimate concerns. I do mock those that look for problems in everything.