No argument from me there.
My tale of woe.
I used to bank with Commercial Federal, had been with 'em since they bought out Household Bank some time in the 90s. I kept my daily checking acount there, as well as a sizable savings account. My sibling owed me money and was sending me checks. Then they started bouncing. I called the bank asking them to NOT put the draft through a second time so I would not be charged AGAIN for a bounced check. No dice, it is policy.
Strike One.
So I told my sibling to only send U.S. Postal Money Orders instead of checks. She did so, then the bank starting declining to accept them for deposit, some B.S. about fraud. Much discourse occured 'tween myself and the bank that resulted in a flag on my account to accept the money orders. Yet despite that flag, EVERYTIME I went to deposit the money order, it would initially be declined unless I pissed & moaned about it.
Strike Two.
Then about 18 months ago, the interest rate on my savings account was dropped to less than .5% when it had been close to 4.5%. No notification by mail, no signs up in the lobby, nothing. When I inquired with the branch about what was occurring, I was shuffled off to Corporate. When I called the Corporate office, I was transferred around by people until I arrived at a "customer service rep" who said "Its new policy" and then hung up on me.
Strike Three.
48 hours later 95% of my funds were GONE from the bank, I left only enough in the checking to cover outstanding drafts. Branch Manager was unhappy about loosing the funds and the customer, tried to induce me to stay. No dice.
Six months later Commercial Federal was replaced by Bank of The West. Oh well. Screw the customer, loose the business.
