Author Topic: Need computer help...... (Read 5218 times)

clipse · « **on:** April 15, 2005, 07:36:00 AM »

I can't logon to my FTP server through my ISP. I recently got a new laptop at work(going from win98se to winXP). I can logon from the other computers in the office so I know it is some kinda setting on this laptop.

I wouldn't be doing this at work except for the fact that our server is down and we don't have anything to do untill it is back up. Th internet is connected directly to the switch so I am still able to get online.

Any help would be greatly appreciated.

clipse

Werewolf · « **Reply #1 on:** April 15, 2005, 09:20:19 AM »

I'd bet that your new work laptop IP address is blocked for FTP access. Your IT guys just need to to add your IP address your new PC has to the security system tables so it can get to FTP ports outside your network.

As an aside I'm really surprised that they allow any PC on a private network access to any third party FTP stuff. That's a pretty risky thing to do for a whole lot of reasons.

clipse · « **Reply #2 on:** April 15, 2005, 09:24:20 AM »

my laptop has the same IP as my old one. Any, I am the closest thing to an IT guy that this place has and that is only becuase I am the resident computer geek. But, I have not done awhole lot with networks and whatnot. I no my limitations though and I don't cross those without help.

clipse

Azrael256 · « **Reply #3 on:** April 15, 2005, 09:26:50 AM »

What error are you getting? Is it a connection rejected, an authentication failure, or are you able to get connected but not able to manage files?

spacemanspiff · « **Reply #4 on:** April 15, 2005, 10:05:08 AM »

being completely unexperienced with winxp, does it have the internal firewall turned on?

clipse · « **Reply #5 on:** April 15, 2005, 10:32:08 AM »

I put my user name and password in and it comes back like I put the wrong password in. Just says "Could not login to FTP server with username and password specified." But Like I said, I tried the exact same thing on another computer and it worked fine.

I tried with the firewall on and off both.

clipse

spacemanspiff · « **Reply #6 on:** April 15, 2005, 10:39:15 AM »

have you tried it from an admin login on your xp laptop?

could be a security issue with your user login to the OS.

btw, this kind of thing just reinforces my absolute hatred of XP. i am loathing the thought of replacing my offices network with xp machines. i want my win2k!!!!!
oh yeah, i'm also loathing the idea of having to get workstations with celeron processors because p4 chips are likely out of our budget.

clipse · « **Reply #7 on:** April 15, 2005, 10:58:26 AM »

I haven't tried using the admin login but, I am using the same login that I used on my old laptop. None of the security settings should have changed on the server since then.

spacemanspiff · « **Reply #8 on:** April 15, 2005, 11:42:32 AM »

not security settings on the server, but on your user login to your laptop.

there are some things i can't do or access from my personal login to my network, and also to my workstation, but logging in as admin to my workstation will allow me to do.

clipse · « **Reply #9 on:** April 15, 2005, 12:00:31 PM »

Oh I see. I am logged in as the admin on my laptop.

clipse

BryanP · « **Reply #10 on:** April 15, 2005, 12:06:34 PM »

Since you're getting an FTP login error it sounds like FTP is responding, it's just not letting you log in.

Dumb question: Are the ID and password case sensitive?

clipse · « **Reply #11 on:** April 15, 2005, 12:07:30 PM »

I dont know. I used only lower case letters on another computer and it worked. I used only lower case letters on this computer and it doesn't work.

clipse

BryanP · « **Reply #12 on:** April 15, 2005, 12:13:33 PM »

Okay, let's logic this out.

You can connect from other PC's in the office.

These machines all have identical connections to the internet.

Therefore port 21 is not being blocked (the port that standard FTP uses).

You're using the same id and password all in lower case.

You don't have any firewall software turned on at the problem machine.

What FTP client are you using? Double check all settings in the client as compared to another machine that is working. For example, if I gave you the IP address and password to my FTP server you wouldn't be able to get in unless you set your client to connect in passive mode.

Azrael256 · « **Reply #13 on:** April 15, 2005, 12:29:48 PM »

Which program are you using to ftp? Are you sure your ISP isn't using secure FTP?

yci · « **Reply #14 on:** April 15, 2005, 12:34:19 PM »

Does this XP machine have SP2 on it? We've been seeing and hearing of some very odd behavior around my workplace with folks running SP2. Had IT tell one guy today to remove it and see if that solved the problem he was having.

Might be worth looking into.

clipse · « **Reply #15 on:** April 15, 2005, 01:05:04 PM »

I am using internet explorer to login to my ftp. Either way, its the end of the work week, I'll have to worry about it Monday.

clipse

BryanP · « **Reply #16 on:** April 15, 2005, 01:31:45 PM »

There's your first problem. Try using a real FTP client. Internet Explorer isn't even a decent browser, much less an FTP client. For good and free I highly recommend FileZilla

http://filezilla.sourceforge.net/

clipse · « **Reply #17 on:** April 15, 2005, 01:33:12 PM »

Oh, I tried filezilla and it didn't work with that either. (ISP tech suggested it)

clipse

Ben · « **Reply #18 on:** April 15, 2005, 01:57:50 PM »

Try WAISFtp. Also try ftp'ing from your command line, and just for kicks, ping the address you're trying to ftp to.

caseydog · « **Reply #19 on:** April 15, 2005, 03:30:20 PM »

Are you doing a browser login (IE6)? WinXP sp2 no longer supports browser login.

http://support.microsoft.com/default.aspx?scid=kb;en-us;887196

Testing with an alternate browser (mozilla/firefox) may determine this.

Using the MS knowledgebase requires as much or more luck than skill , a search on "FTP" will not bring up this message, use many differently worded queries when looking for an answer.

Ray

lee n. field · « **Reply #20 on:** April 15, 2005, 05:39:16 PM »

Quote

I am using internet explorer to login to my ftp

Don't screw around. Run "ftp" from a command prompt.

Kids these days, I swear. . .:-).

Sindawe · « **Reply #21 on:** April 15, 2005, 06:05:38 PM »

Quote

Don't screw around. Run "ftp" from a command prompt

Uhmmmm...what is a "command prompt"? Wink

BryanP · « **Reply #22 on:** April 16, 2005, 02:25:40 AM »

Quote

Uhmmmm...what is a "command prompt"?

It's what us old net fogies still use for a lot of things. Wink

I was introduced to the command prompt in 1980 on an old (new then) TRS-80.

But even I don't use command line FTP if I can use something like FileZilla or WSFTP.

Ben · « **Reply #23 on:** April 16, 2005, 05:08:21 AM »

Quote

Uhmmmm...what is a "command prompt"?

It's that message that pops up every 5 minutes with Bill Gates' voice commanding you to upgrade to SP2. Tongue

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Author Topic: Need computer help...... (Read 5218 times)