I don't look down on anyone.
I've been the guy on the other end (whether it's across the counter from an irate customer at the burger stand, being yelled at for putting a load of block in the wrong place, or on the phone with a high-and-mighty vendor support person) all too often.
This stuff, however, sorely tests my patience (as revdisk related):
-repeating the same information to the same person more than 3-4
thousand times.
-policy jumpers
-folks that don't ponder a situation one iota before calling/emailing.
-Screamers or 'Right NOW' folks.
-the wilfully ignorant
I can't even begin to guess how many times I have had to run all the way across campus to fix a machine that is "broken and beyond repair" only to power on the monitor. "How did you do that?" :rolleyes: I want to ask "How do you know when your oven is on at home?"
I'll add one - folks who rant at IT for procedural issues - "I don't know how to order a blood gas analysis w/lbt and abc and lmnop". Neither do I. That's THEIR responsibility, but I catch grief over that kinda thing repeatedly.
"Our supervisor said we may not___________. So what do we do instead?"
"Uhh, call your supervisor and find out?"
" Gee, thanks, you have been very helpful." I catch the bile for other's poor communication skills.
and this:
if I get someone computer illiterate that is polite, doing what they're supposed to do, etc and has a tech problem, I don't stop until their problem is resolved or is proven that it cannot possibly be resolved. I've typed up so many "cheat sheets" for folks it's not even funny.
Me too. If they say they need help and don't try to b.s. me I'll bend over backwards for them (if I can help them).