Something getting scratched do to use is one thing, it is another if it comes like that from the factory. Is it really so wrong for something you own to look how you want it to? Are we seriously complaining about people who like there equipment to look uniform? Would you complain about someone who complains about getting a car directly ordered from the factory and it came with scratches on it or parts that didn't match in color?
No, it's not wrong for anyone to want what they buy to come unblemished. I'm finicky about that myself. It's unrealistic, though, to expect an ACOG to be without blemishes. It's the way Trijicon makes them, and the customer should be aware of that.
Jim, I'd let Trijicon deal with the warranty, except that I don't think a buyer should get something he's paid $1400 for and then have to send it in to Trijicon for repairs, and perhaps not get it back for two months. If this guy had been reasonable, and had wanted the TA01ECOS, but was unhappy with the finish, I would have exchanged it for another one and made sure it looked as good as an ACOG can.
I dunno. Maybe that warning is a little strong. This guy just really got me steamed.