I bought a new laptop a couple weeks ago.
Hated the OEM software load.
So, I wiped it. My own Windows key (Enterprise instead of Home Premium), drivers, only the software I needed. No OEM bloatware.
Except, I didn't have install media for the 1 piece of actually valuable software that came with the machine: The Blu-Ray player software that makes it possible to play encrypted commercial BR discs.
I emailed ASUS earlier this week in regards to this. Simple online form where I input my model number and serial number of my laptop, and what I needed help with.
They emailed back and sent me a link to download a DVD/BR player suite.
My previous experiences have led me to believe that hardware vendors do not release this kind of software, ever, to the public, without some sort of price attached to it... only to their service centers.
No software license key.
Awesome. Big huge plus eleventies to ASUS.