zoom call help

[Bob F.]

Cousin hits me on Facebook for a zoom call. I accept but cannot un-mute my microphone. He even tries "team share" is it where he remotely gets on my 'puter to check things out. No luck. Any suggestions?

[WLJ]

You didn't say what ver of windows you have but in 11 go to Settings --> Privacy & Security and go down to App Permissions --> Microphone and see if zoom and/or the camera has permission to use the microphone.
W10 should be similar.
Plus if you're using a separated plug in mic like on a desktop make sure the mic is plugged into the mic and not the input jack, they are different.

[Bob F.]

Thanks WLJ. Pretty sure we tried all that last week. The mic is built in the Lenova laptop. I'll go back and run down the aps.

[zxcvbob]

I have a new-to-me Lenovo Thinkpad with Windows 11.  I searched for Zoom and it said I had the app but when I clicked on it it was no longer supported (a Chrome plugin, perhaps?)  I downloaded Zoom Meeting and installed that, signed on, and started a meeting with just me.  Ran the audio and mic tests and they worked without having to mess with any security settings.  I did find the security setting WLJ mentioned to give permission for the microphone but it was already enabled.

[Hawkmoon]

So much for Windows updates. I have Windows set to update Windows and Microsoft apps. Just tried to open Zoom to see where the microphone settings are, and it wouldn't open until I agreed to allow it to update.

Typical Microsoft.