Typical corporate mentality.....if there's a problem, blame the customer....
Hey!.....guess which airline is currently in bankruptcy?......
Yeah, and it's no wonder.
I went through JFK about a month ago. American has opened a new terminal building at JFK. Brand new facility, serving American and some of their affiliated airlines. It's big -- American used to take up two buildings at JFK and this (I suppose) consolidates them under one roof, with space left over for some other airlines.
There isn't ONE restaurant or bar on the non-secure side of the screening area, nor is there anywhere that a family who brought someone to the airport can sit down with the traveler for a final chat before the person goes through screening. Not ONE table or even seating area. There is a (very) small "cafe" that offers coffee and soft drinks. Don't remember if they even sell snacks. But no seating. And no newsstands or anything.
Dumb. But most everything about JFK is dumb and uncivilized anyway. JFK is one of the world's major hubs for
international travel, yet all announcements are in English only ... and most of them by women with such heavy Jamaican accents that even native speakers of English can't understand what they're saying. Heck, even in smaller cities around Europe all announcements are typically made in the native language plus English, French and German. Depending on where the airport is, they may tack on Russian or Spanish.
Seriously -- if it's so important to inform people not to leave luggage unattended so a terrorist can't put a bomb in your bag -- wouldn't it be LOGICAL to make that announcement in as many languages as possible? It's a canned announcement anyway ... how difficult is it to record it in multiple languages?
Sheesh. I hate JFK. Just thinking about it raises my blood pressure.