My mother has a Sears card, and they sent her a notice that she had some "surprise points" worth $10. So she decided to use them . . . she asked me to help her find a new toaster on the Internet at Sears' website.
So with her looking over my shoulder, we found one, Sears brand . . . ON SALE! We ordered it for store pickup.
Went to the store . . . nobody there knew how to process the "surprise points." Went through 2 or 3 folks who couldn't make the system work, finally got the manager. He went in back and brought out the toaster . . . IT WAS AN <EXPLETIVE> DEMO THAT HAD OBVIOUSLY BEEN DROPPED!! No indication at the website that it was anything except new. They didn't have another, and couldn't/wouldn't order another at the same price. Needless to say, we told them to keep their <expletive> POS.
Sears used to sell their own line of guns under the "Ted Williams" brand - that ended decades ago. I had problems a few years back with a Sears pressure washer, and in Design News magazine's Made by Monkeys column, Sears Kenmore appliance have been "featured" repeatedly.
Sears will NOT survive without a thorough housecleaning at the top. And I won't shed a tear when they fold.