I have found that you can learn a lot about people by getting your grubby mitts on a document they have created in Microsoft Word. Preferably a moderately long document with a bit of formatting. I'm looking at such a document right now. It's a list of names, addresses, telephone numbers, and e-mail addresses for members of my high school class. It was compiled by a classmate, who sort of unilaterally appointed himself as the class secretary, since the girl who was class secretary when we were in school has long since moved out of state and isn't interested.
What a DISASTER! If I click the little reversed 'P' paragraph icon to display formatting codes, I can see what a bollix he has created. NOTHING is consistent throughout. In the middle of the document (sometimes in the middle of one person's listing) he changes margins, changes tab settings, uses spaces instead of tabs, puts multiple word spaces and/or tabs on blank lines, or after the last typed character in lines ...
Why do I find this interesting? Because prior to his retirement, this guy was fairly high up in the state's Public Public Works Department. My sate is functionally bankrupt. This is part of the reason. If other people working for the state are as disorganized and undisciplined in their thought processes as this guy ... we're doomed.
Trying to render some order out of the chaos he created is extremely frustrating. And that doesn't even address the fact that this is a standard address list. He put it together with straight text, in Word -- he didn't use a table, he didn't use columns. He didn't create it in Excel or (even better) Access. My guess is that he probably expected "staff" to be fluent with Excel and Access, but he never bothered to learn either. So, since when the only tool you have is a hammer the whole world is a nail ... he used Word.
I wish I could say "unbelievable," but I can't. It's all too believable.