I use an office suite from Germany that's a good alternate to Microsoft Office. Support is primarily through a web forum, in which other users as well as company agents participate in offering help.
I just posted a solution to a problem a user was having. He reported that my suggestion worked -- and then unoaded on me for "condescension."
So, Mr. Condescension, *expletive deleted*ck you AND the horse you rode in on. Next step will be to see if that forum software offers an ignore function.