Oh, a fun story that seems relevant.
About a year ago I'm in a client's office. The president of the company comes in to chat with me. Nice guy. Another worker hands him a FedEx box that just arrived. President looks at it, says, "What the heck is this thing from Miami?" and sets it on the desk. About 10 minutes go by and he realizes, "Oh, that's my pistol back from repair!"
Well before he got that box open I said, "So, ya got a Taurus, eh?"
Yep. PT-92, back from "repair" with a letter saying it works just fine.