Well I sent them an email, I was nice.
I have a feeling we will get jerked around.
The circuit board to a crap about 2 weeks after install. The woman says you need to call the installer, I said thats me, she says I though you were the homeowner, I said thats right also. Long silence. She could not grasp that We installed our own boiler.
You might be surprised.
My house, which was inherited from my mother, has hot water, oil fired heat and an external water heater that operates like a second heating zone on the system. Don't remember the name of the company that makes the water heater tank. "Heat-Trol" or something like that. I know it ends in "Trol."
A few years ago, the water heater tank gave up and started leaking through holes in the bottom. Local plumbing supply place carries that brand, but claimed that style is no longer available and a replacement would be a top-fed tank -- which would have required replumbing the entire water heater installation, because it's fed from the bottom. Started shopping, and found that Home Depot carries that brand, and had (in stock) what appeared to be the same unit.
So I bought it, installed it, direct replacement. Hooked everything up, threw the switch, and ... nothing happened. And, no matter how many times I re-read the instructions, they just didn't seem to fit what I was seeing on the control panel. So I called. The company is an American company, located somewhere in Rhode Island. The receptionist immediately put me on the line with an engineer. Not a "service representative" -- an actual engineer, who knew his product. I gave him the numbers off the tag on the unit, told him what I was seeing in the control panel, and he immediately diagnosed that Home Depot had pulled a switcheroo on me. I had a newer tank with an older control unit that didn't match the instructions, and could not possibly work the way it was configured. It also could not be made to work with what I had received from Home Depot.
Here's the good part: This was Home Depot's problem, not his. Nonetheless, at NO COST even for shipping he sent me all the parts needed to make it work, and detailed instructions on how to modify what I had to work with the new parts. It has been in place and working fine for several years.
I would hope that Weil-MacLain is a similarly old-line company that they might stand behind their products.